topic Re: Router Hook up in Arlo Pro 4

Help connecting Pro 4 to router WIFI

jerry6004 — Tue, 12 Apr 2022 18:28:17 GMT

We just switched from AT&T to Spectrum for internet. When this happen our camera did and will not connect to the spectrum router. Yesterday I purchase a NetGear AC 1900 and it still will not connect.

I can see the camera on the NetGear app connected to the 2.4 guest network but it still is not functional.

Does Arlo recommend a specific router?

Re: Router Hook up

StephenB — Mon, 11 Apr 2022 14:20:27 GMT

@jerry6004 wrote:

I can see the camera on the NetGear app connected to the 2.4 guest network but it still is not functional.

If you have the guest network set for network isolation, then you need to change that setting. Also, you will need to connect your phone to the guest network for onboarding.

Re: Router Hook up

jerry6004 — Mon, 11 Apr 2022 16:57:21 GMT

Sorry but I do not understand what network isolation is, and I do not see that option on the Netgear app?

Re: Router Hook up

StephenB — Mon, 11 Apr 2022 21:03:08 GMT

@jerry6004 wrote:

Sorry but I do not understand what network isolation is, and I do not see that option on the Netgear app?

What Netgear Router model do you own?

Re: Router Hook up

jerry6004 — Mon, 11 Apr 2022 21:18:39 GMT

AC 1900/ R7000

Re: Router Hook up

StephenB — Tue, 12 Apr 2022 10:50:13 GMT

@jerry6004 wrote:

AC 1900/ R7000

Thanks. Look over pages 78-80 here: https://www.downloads.netgear.com/files/GDC/R7000/R7000_UM.pdf

Make sure Allow guests to see each other and access my local network is checked.

Also, make sure the wifi security is set to WPA2-PSK [AES].