topic Re: Pro 4 not reading QR code in Arlo Pro 4

Pro 4 not reading QR code

Hollymcq — Sun, 01 Nov 2020 15:01:19 GMT

I bought 4 Arlo Pro 4 cameras. On the app to sync them with my WiFi they have to read a QR code. Only 2 will. I have tried all the tips and tricks on other posts and what Arlo says to do. Nothing is working. Help!

Re: Pro 4 not reading QR code

jguerdat — Sun, 01 Nov 2020 15:16:35 GMT

Did you try the camera reset?

Re: Pro 4 not reading QR code

JamesC — Mon, 02 Nov 2020 17:32:48 GMT

Hollymcq,

Try the troubleshooting steps listed in the following article for QR code scanning issues: My Arlo device won’t scan the QR code when I am connecting it to a router; what do I do?

JamesC

Re: Pro 4 not reading QR code

AncientGeek — Wed, 04 Nov 2020 14:35:11 GMT

Yes. The same thing happened to me. I kept reading the prompts and eventually tried a factory reset which solved the problem.

Also one are of guidance in the setup process is a bit awkward. It starts out telling us to connect to a 2.4GHz SSID, but many people will not have those named separately...and the mobile device will likely be connected to 5GHZ. Technically, I think we just need to specify an SSID that includes the use of the 2.4 GHz radio.

Re: Pro 4 not reading QR code

jguerdat — Wed, 04 Nov 2020 14:41:39 GMT

The Pro 4 will only connect to a 2.4GHz WiFi regardless of a common SSID for both bands. There's no way for it to connect to a 5GHz WiFi. Your phone can generally use any connection available since the SSID and passphrase are the same. That said, some folks have found that a temporary creation of separate 2.4 and 5GHz SSIDs (with the 2.4GHz SSID being the one you want to keep) has helped - YMMV.

Re: Pro 4 not reading QR code

AncientGeek — Wed, 04 Nov 2020 15:04:32 GMT

Other than the factory reset requirement, it worked fine for me with a combined SSID. I just found the language concerning when I started the setup. I wondered if I was going to have to set up a separate SSID for 2.4GHz. However, I did not need to do that. I’m not sure what less ambiguous language might look like. Perhaps “Connect to an SSID that is associated with a 2.4GHz radio (separate or combined)”. YMMV is certainly true. A lot of people have no clue what any of this means or may still have 5GHz on a separate SSID for some reason.

I’m not sure I even needed to connect to the correct SSID other than for automatically populating the SSID field on the setup. I was prompted for the SSID and password and I assume this phase of the setup was using Bluetooth. I have four SSIDs for different VLANs. I did connect to my CloudCam SSID for this, just to be certain.

Now if Arlo would just enable more of the functionality on these “your own Wi-Fi” versions of the camera rather than requiring us to use the WiFi from a base station, that would be very nice. I’d love to ditch the WiFi interference caused by all of my base stations.

Re: Pro 4 not reading QR code

jwood1 — Mon, 09 Nov 2020 03:38:37 GMT

As others have said, perform a factory reset: hold down the sync button for about 15 sec until the amber light begins to blink then release.