topic Re: Push notifications not working in Arlo Pro 4

Push notifications not working

Rpcoll — Mon, 24 Jan 2022 21:29:53 GMT

Just installed these and not receiving notifications to my phone, email notifications are fine but not getting any push. Can anyone shed light on this?

Re: Push notifications not working

dcfox1 — Mon, 24 Jan 2022 21:35:42 GMT

@Rpcoll wrote:
Just installed these and not receiving notifications to my phone, email notifications are fine but not getting any push. Can anyone shed light on this?

Do you have push notifications enabled in the rules for the cams?

About Arlo Modes and Rules

Re: Push notifications not working

Stubert — Tue, 25 Jan 2022 13:55:15 GMT

I am having the exact same issues. I've spent the past week and a half going back and forward with Arlo tech support and we're no closer to a solution. I feel like we've tried everything and there's no more they are willing to do.

I've uninstalled, reinstalled, factory reset all 4 cameras. Been around, taken them all down, put them back up. I've been asked to uninstall and reinstall the app too. We've been through all the mode settings and double checked these are set to send push notifications.

1 of the 4 cameras currently sends a push notification. The other 3 record footage and add it to the library, but there's no notification unless I tell the app to also send an email notification.

I think as the cameras are operating fine there must be something up within the app. The last update for iOS was in December. Hopefully there will be another one soon to help with this.

Re: Push notifications not working

tomaino — Thu, 27 Jan 2022 17:44:48 GMT

In the past week, something changed on the Arlo end. My husband's email address owns the account (core account). He is successfully continuing to get push notifications. I have a different email address/profile to which the core account granted rights.

We got Arlo about a week ago and since we added me as a 'friend' I have always been getting push notifications on my phone when I am logged in with my own email.

Two days ago, that stopped. It is not my phone. When I log on my iphone using my husband's email, push notifications do go to my phone. When I log in using my email (the one we granted access to, I do not get notifications.

When setting up the mode, you either have push notifications on or off globally. You cannot specify whether a 'friend' that you grant access to does or does not also receive notifications.

I think some maintenance was pushed to Arlo's code that broke the notifications. I think the change happened Tuesday night.

It is not possible to contact anyone by phone, is there? The support documentation obviously doesn't cover this.

Re: Push notifications not working

JamesC — Thu, 27 Jan 2022 21:37:03 GMT

The dev team is currently investigating reports of this issue. I will provide an update as soon as I have more information.

JamesC

Re: Push notifications not working

HellaStoked — Fri, 28 Jan 2022 04:27:44 GMT

Same issue, about a week ago my wife's phone stopped getting the notifications but I still get them

Re: Push notifications not working

tomaino — Fri, 28 Jan 2022 17:30:44 GMT

I also noticed that the shared account no longer has the ability to edit the modes.

Re: Push notifications not working

jrogers23 — Thu, 03 Feb 2022 19:49:16 GMT

I have lost push notifications as well on primary and authorized access account. Any update? Email notifications seem to work.

Re: Push notifications not working

Rpcoll — Thu, 03 Feb 2022 19:55:02 GMT

Not update yet, same as you we have emails but that's it

Re: Push notifications not working

Rpcoll — Thu, 03 Feb 2022 19:56:40 GMT

Hi, yes they are enabled, email notifications work but not push

Re: Push notifications not working

Stubert — Thu, 03 Feb 2022 20:07:01 GMT

I fully accept that the fix I mentioned above could just be a fluke and not work for everyone. I thought I'd mention it in the slim chance it helped people having the same issue as me.

All I can suggest is remove any secondary users you've added within the app and start from there. Go right back to one single user, see if the notifications start to work again then add in an email and test, then maybe another account and test again.

At the moment I only have push notifications coming to one handset. This still isn't really acceptable as Arlo promise a much better service where the whole family should get notifications, but until it is fixed there's not much else I can do.

Re: Push notifications not working

Rpcoll — Thu, 03 Feb 2022 20:12:07 GMT

Hi, we did try that and notifications did come to the one phone. However once we tried to add another user it wouldn't let us, kept getting an error from the site. It took just over a week to get added again and then the notifications stopped again.

Re: Push notifications not working

Stubert — Thu, 03 Feb 2022 20:29:33 GMT

Here's a step by step on my setup, hopefully it's useful.

Make sure you have no 'Friends' added.

Once in the 'Mode' section of the app, choose a camera
Click on the Pen/Edit icon on the right had side of 'Armed'

Click the next Pen/Edit icon that appears under the 'Rules' section of the next screen

You should then be able to scroll to the bottom of this menu and find the tick boxes for Push Notifications and Email Alerts.

Click on the Pen/Edit tool next to Email Alerts and add in your desired email address to send notifications to.

I hope this allows you the same amount of usability we have, until the app works properly again.

Thanks

Re: Push notifications not working

Stubert — Thu, 03 Feb 2022 20:31:03 GMT

Doesn't look like I can upload screen grabs to help.

Sorry!

😫

Re: Push notifications not working

StephenB — Thu, 03 Feb 2022 20:38:24 GMT

@Stubert wrote:

Doesn't look like I can upload screen grabs to help.

Embedded images need to be reviewed by a mod and approved. Than can take a little while.

Re: Push notifications not working

HellaStoked — Thu, 03 Feb 2022 21:42:51 GMT

My wife started getting her notifications yesterday just out of the blue so pretty sure they fixed it

Re: Push notifications not working

tomaino — Fri, 04 Feb 2022 01:43:34 GMT

Good to hear! Unfortunately, ours is still not working. I am hoping that the moderator has some updates soon.

Re: Push notifications not working

JamesC — Wed, 09 Feb 2022 17:53:31 GMT

A recent Arlo cloud release (automatic update) should have addressed the push notification issue that many users have been experiencing. Please let us know if you're still experiencing an issue receiving push notifications.

JamesC

Re: Push notifications not working

Rpcoll — Wed, 09 Feb 2022 19:57:01 GMT

All working as I should now, thank you

Re: Push notifications not working

beegee — Mon, 14 Feb 2022 01:18:40 GMT

I have two cameras on the same wi-fi network.

One operates as expected (push notifications and email alerts for all kinds of activity).

The other operates differently ... YES email alerts for all kinds of activity ... YES push notifications for people and animals ... but NO push notifications for simple MOTION activity (email only).

I have reset this camera as per a previous Arlo instruction. Re-joined it to the network. Still the same.