topic Re: CVR gaps between recordings. in Arlo Pro 4

CVR gaps between recordings.

desertrat1981 — Wed, 23 Feb 2022 06:44:48 GMT

Why are there gaps between CVR clips?? C'mon arlo. Please fix this issue. I'm watching CVR videos and when the time line hits the gaps, the video jumps multiple seconds.
Why??

Re: CVR gaps between recordings.

JamesC — Wed, 23 Feb 2022 17:20:31 GMT

desertrat1981,

This could indicate that the camera is dropping offline, possibly due to poor signal strength or WiFi interference. What does the signal strength icon show? Do you receive recordings during the gaps or are there no recordings as well?

JamesC

Re: CVR gaps between recordings.

desertrat1981 — Mon, 28 Feb 2022 08:03:25 GMT

Signal strength is strong. Gaps seem to be roughly every 30 minutes. Give our take a few minutes. I noticed the gaps do show recordings. But when a gap falls within an event e.g. motion, the gap jumps a few seconds sometimes a few minutes and that much event is skipped. Any ideas?? Thanks.

Re: CVR gaps between recordings.

JamesC — Tue, 01 Mar 2022 18:47:35 GMT

desertrat1981,

Could you provide a screenshot of the gaps?

JamesC

Re: CVR gaps between recordings.

desertrat1981 — Tue, 01 Mar 2022 20:36:53 GMT

Screenshot

Re: CVR gaps between recordings.

desertrat1981 — Tue, 01 Mar 2022 20:38:59 GMT

You can see how big some gaps are compared to others. The gap in the middle is about 2 minutes. I can't even view that area. The time line jumps each time.

Re: CVR gaps between recordings.

desertrat1981 — Tue, 01 Mar 2022 20:39:53 GMT

Here you can see the signal strength.

Re: CVR gaps between recordings.

desertrat1981 — Tue, 08 Mar 2022 01:22:55 GMT

Still waiting for reply. Thanks.

Re: CVR gaps between recordings.

JamesC — Mon, 14 Mar 2022 16:33:39 GMT

I've escalated this topic and it's currently being reviewed by the development team. I will provided an update once I have more information available.

JamesC

Re: CVR gaps between recordings.

desertrat1981 — Wed, 09 Mar 2022 20:50:29 GMT

Thank you. I look forward to your reply.

Re: CVR gaps between recordings.

desertrat1981 — Wed, 16 Mar 2022 10:00:03 GMT

Waiting for a follow-up. Thanks.

Re: CVR gaps between recordings.

JamesC — Thu, 17 Mar 2022 16:43:27 GMT

desertrat1981,

The development team is still reviewing this escalation. I don't have any new information at this time but will provide an update as soon as I know more.

JamesC

Re: CVR gaps between recordings.

desertrat1981 — Wed, 23 Mar 2022 07:30:13 GMT

Thanks. I look forward to a solution.

Re: CVR gaps between recordings.

phillipsusn — Fri, 25 Mar 2022 20:52:47 GMT

Can you explain how you enabled CVR on the Arlo Pro 4? My understanding is that the CVR subscription requires a base station (based on their own KB https://kb.arlo.com/1018425/What-is-continuous-video-recording-CVR-and-how-do-I-use-it) .

When looking at the base stations, none of them say they support the Arlo Pro 4. Can't tell if this is another example of terrible documentation on their part or if I'm missing something here.

Re: CVR gaps between recordings.

StephenB — Sat, 26 Mar 2022 10:57:08 GMT

@phillipsusn wrote:

Can you explain how you enabled CVR on the Arlo Pro 4? My understanding is that the CVR subscription requires a base station (based on their own KB https://kb.arlo.com/1018425/What-is-continuous-video-recording-CVR-and-how-do-I-use-it) .

The camera does need to be paired with a base, and also needs to powered with AC.

@phillipsusn wrote:

When looking at the base stations, none of them say they support the Arlo Pro 4. Can't tell if this is another example of terrible documentation on their part or if I'm missing something here.

The four newest base stations/smarthubs all support the Pro 4 camera. https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

@JamesC: The "see compatible devices" lists on the main pages are out of date.

https://www.arlo.com/en-us/accessories/VMB4500-100NAS.html is missing Pro 3, Pro 4, and Essential cameras.

https://www.arlo.com/en-us/accessories/VMB4540-100NAS.html is missing the Pro 4 and Essential cameras
https://www.arlo.com/en-us/accessories/VMB5000-100NAS.html is also missing them

Re: CVR gaps between recordings.

desertrat1981 — Sun, 27 Mar 2022 20:00:00 GMT

All my cameras (5 Pros and 3 Pro 4s). All connect fine to the VMB400r3 base station. Most of the base stations are backwards compatible. The CVR camera need constant power.

Re: CVR gaps between recordings.

desertrat1981 — Sun, 27 Mar 2022 20:02:38 GMT

Oops. VMB4000r3. I left out a zero. Lol.

Re: CVR gaps between recordings.

desertrat1981 — Sun, 27 Mar 2022 20:05:46 GMT

The 5000, 4540, 4000, & 4500 are compatible with the Pro4.

The 3000 & 3500 are not compatible.

Re: CVR gaps between recordings.

desertrat1981 — Sun, 27 Mar 2022 20:07:40 GMT

https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility
This should help.

Re: CVR gaps between recordings.

JamesC — Thu, 31 Mar 2022 20:25:15 GMT

desertrat1981,

After speaking with the dev team, it appears this could be an issue with upload bandwidth. What is your ISP upload speed? If you have other WiFi devices that are uploading content, this could explain the intermittent downtime of CVR as the upload traffic on your network is causing congestion.

JamesC