topic Re: Recorded video audio cuts out in Arlo Pro 4

Recorded video audio cuts out

ctabilas — Sun, 13 Mar 2022 17:52:34 GMT

My Arlo records video just fine, however towards the middle to the end of the video recording the audio cuts out. Is there any fix for this?

Re: Recorded video audio cuts out

jguerdat — Mon, 14 Mar 2022 13:39:27 GMT

Try reinserting the camera battery to see if that helps.

Re: Recorded video audio cuts out

ctabilas — Tue, 15 Mar 2022 00:36:39 GMT

I’ve tried removing and reinserting the battery. Restarting the camera. Unpairing and repairing the camera. Still the same issue. Mid way through recorded videos, the audio cuts out still.

Re: Recorded video audio cuts out

jguerdat — Tue, 15 Mar 2022 13:48:36 GMT

Use Settings, Support to start working with support for a possible hardware issue. This requires that you have a subscription of any sort.

Re: Recorded video audio cuts out

JamesC — Tue, 15 Mar 2022 17:38:02 GMT

ctabilas,

Does the audio cut out at the point in the recording consistently? Are there any other visible anomalies within the recording? What does the signal strength icon show for the camera?

JamesC

Re: Recorded video audio cuts out

ctabilas — Tue, 15 Mar 2022 22:36:42 GMT

No other anomalies that I have noticed. The audio doesn’t consistently cut out at the same time. Sometimes audio can cut out half way through, sometimes it’s just the last 5-10 seconds

Re: Recorded video audio cuts out

ctabilas — Tue, 15 Mar 2022 22:37:47 GMT

Signal strength is strong an all 3 cameras, however same issue happens to all 3 cameras.

Re: Recorded video audio cuts out

JamesC — Tue, 15 Mar 2022 22:53:54 GMT

ctabilas

If the issue is present on three cameras, it's not likely to be a hardware problem. Try bringing one of the cameras close to your router (within a few feet) temporarily and test to see if you can reproduce the issue.

JamesC

Re: Recorded video audio cuts out

ctabilas — Tue, 15 Mar 2022 23:42:10 GMT

I’ve tested 2 of the 3 cameras 10ft from my router with direct line of sight, signal strength is very good. Still same issue.

Re: Recorded video audio cuts out

JamesC — Wed, 16 Mar 2022 00:41:59 GMT

ctabilas,

Does this happen on live streams as well as recordings?

If you try playing back a recording on a different device (PC, Android iOS), is the issue still present?

JamesC

Re: Recorded video audio cuts out

ctabilas — Wed, 16 Mar 2022 00:55:43 GMT

Live streams are fine, tried IOS and PC. Same issue.

Re: Recorded video audio cuts out

DEFO2311 — Thu, 31 Mar 2022 21:52:25 GMT

I have same exact issue..let me know if you find anything helpful

Re: Recorded video audio cuts out

1melissapenney — Fri, 01 Apr 2022 02:54:06 GMT

I am having the same issue with a Pro 4 I've only had for a few days. I've never encountered this with my Pro2's. It's on recorded videos, that last 5-10 seconds of video and the same whether it's on IOS or PC.

Re: Recorded video audio cuts out

JamesC — Mon, 04 Apr 2022 20:27:03 GMT

For those willing to provide video clip examples of this issue, please reach out to me in a private message and I will provide more details.

Thanks,

JamesC

Re: Recorded video audio cuts out

dijit — Thu, 01 Sep 2022 20:28:08 GMT

I have the same problem. Has been occurring for a while on Arlo 4's and Arlo Pro 3 Floodlight Cameras. If there is a resolution to this, please post it for everyone. Clearly this has been ongoing for over 6 months. A fix should have been developed and deployed by now as this is core functionality that is impacted.

Re: Recorded video audio cuts out

DEFO2311 — Fri, 02 Sep 2022 16:26:22 GMT

Defo235