topic Re: Arlo Pro 4 XL (Costco) too heavy for included mounts in Arlo Pro 4

Arlo Pro 4 XL (Costco) too heavy for included mounts

hybridinc914 — Fri, 08 Oct 2021 22:41:37 GMT

I recently purchased and installed the Arlo Pro 4 XL 3 pack from Costco, but the included mounts (VMA1001-11100S) aren't strong enough to hold the cameras in place. I've even torqued the position locking screw head with a set of heavy duty pliers but that might only last for a day or two, depending on the wind. Has anyone experienced this problem? I've reached out to Arlo support to ask if they can send the larger outdoor mounts (VMA1000-10000S) but they want me to video record the cameras dropping position. Hopefully I can capture the moment it dips, but it's super annoying to have to get the ladder out every time I notice the camera isn't in the original position I left it at.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

lgbalfa — Mon, 11 Oct 2021 00:59:27 GMT

Where you able to fix the issue?

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

hybridinc914 — Mon, 11 Oct 2021 17:57:10 GMT

Nope, I've contacted Arlo but they're requesting I send videos of how I'm installing them, tightening the lock, and when the camera falls, etc. The easiest fix would be if they just sent me the outdoor mounts. Yesterday one of my cameras fell to looking straight down.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

lgbalfa — Mon, 11 Oct 2021 18:18:17 GMT

I will be mounting mine tonight.

Hopefully no issues.

When I read about the reviews, I don't see issues from anyone else who purchased this from Costco.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

lgbalfa — Tue, 12 Oct 2021 01:56:20 GMT

I did more thorough research and apparently it is a common issue with the mounts so I returned mine to Costco.

I am going to go with the Pro 4.

I really wanted the extended battery of the XL.

I wonder if you can use the magnetic mounts for the Pro 4 XL?

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

StephenB — Tue, 12 Oct 2021 10:10:54 GMT

@lgbalfa wrote:

I wonder if you can use the magnetic mounts for the Pro 4 XL?

No.

@lgbalfa wrote:

I really wanted the extended battery of the XL.

The threads on the cameras are standard, so you can use a wide variety of mounts.

I am puzzled by your problem though. Are you saying that the mount is tearing away from the wall? Or that it is drooping downwards?

If the latter, you can just orient the mount so that the slot is facing upwards.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

hybridinc914 — Tue, 12 Oct 2021 17:43:23 GMT

The XL's battery is great, but if the cameras keep drooping it makes them pretty useless unfortunately. I'm not sure you can use the magnetic mounts with the XL's. Hope you enjoy the Pro 4's. They're not bad otherwise. You'll definitely want to set activity zones and play with the camera's device utilities "camera positioning" and "motion detection test" settings to make sure they system is used to its potential

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

hybridinc914 — Tue, 12 Oct 2021 17:49:21 GMT

The mount is solidly attached to the wall. It's the screw down locking mechanism for camera direction that's the problem. Essentially since the battery is so large, the strength of the screw down lock isn't enough to maintain its position. The camera angle will often drop down a few (or a lot) degrees which renders my activity zones or the entire area being covered useless. The screw itself has thumb holds which will provide more torque for a better lock and I've even used pliers to torque it, but you can see that the plastic isn't properly attached to the metal screw so at a certain point the plastic spins but the screw doesn't. Hopefully that paints a better picture of the problem.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

lgbalfa — Tue, 12 Oct 2021 18:12:33 GMT

Can you still return the unit?

Maybe look for alternative aftermarket mounts that are stronger on eBay or Amazon?

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

StephenB — Wed, 13 Oct 2021 10:20:51 GMT

@hybridinc914 wrote:

The mount is solidly attached to the wall. It's the screw down locking mechanism for camera direction that's the problem. Essentially since the battery is so large, the strength of the screw down lock isn't enough to maintain its position.

Thx.

3rd party mounts are pretty inexpensive, so that might be a better option than getting a camera you don't really want.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

lgbalfa — Tue, 19 Oct 2021 18:56:32 GMT

What did you end up doing?

Every few days just re-tightening the mounts?

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

steveoc34 — Thu, 18 Nov 2021 00:12:25 GMT

I used a spacer under the top screw to allow me to angle the mount downward and then position the mount with the swivel being parallel to the ground so the weight of the camera doesn't tilt the mount downward. I used a plastic spacer from a TV mounting kit as they give you a whole package of hardware that you don't use to mount the TV

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

lgbalfa — Thu, 18 Nov 2021 00:50:52 GMT

Hopefully much better.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

11Bravo — Tue, 08 Feb 2022 02:53:21 GMT

I am having the same problem. It doesn’t take an engineer to know the cameras are much too heavy for the mounting hardware provided in the box. I bought different mounting hardware what I thought might work better, but no matter what, it still gets down to the fact that a small screw into one end of the heavy camera is expected to hold it in place. Not happening. I’m still within my 90 days of purchase and seriously considering boxing it up and taking it all back to Costco.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

Killhippie — Tue, 08 Feb 2022 08:42:39 GMT

I have used the mounting for the XL battery shell and mine has not drooped and its been up (and down) since August last year, maybe your mount is faulty, I had the bigger outdoor mount and they are no better and even harder to position so used the smaller mount. Mine stays put just fine, but it is under the eaves of a bungalow but the wind does get to it and no movement whatsoever. I will say the mounts are not fantastic quality though but mine is okay. I would try a after market one tbh if you are having have issues.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

StephenB — Tue, 08 Feb 2022 13:30:20 GMT

@Killhippie wrote:

I have used the mounting for the XL battery shell and mine has not drooped

FWIW, that is also my experience.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

Diamond19 — Sat, 26 Feb 2022 22:22:15 GMT

I’ve had the same problem with the Pro 4 XL cameras purchased from Costco, and have contemplated the same solution. Does anyone know if the Arlo “total security mounts” tighten more securely.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

StephenB — Sun, 27 Feb 2022 13:00:16 GMT

@Diamond19 wrote:

Does anyone know if the Arlo “total security mounts” tighten more securely.

Likely they do, but there are quite a few complaints about those mounts here.

FWIW, the normal screw-mounts provided by Arlo work fine with my own XL cameras, so I am unclear about that the problem here is.

There are scores of third-party mounts that will fit, since the screw threads are standard. I'd look at those first, unless you want the specific features of the total security mount.

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

lgbalfa — Sat, 12 Mar 2022 02:27:22 GMT

Just curious if people are still have issues with the mounts?

Re: Arlo Pro 4 XL (Costco) too heavy for included mounts

hybridinc914 — Thu, 17 Mar 2022 20:13:44 GMT

Yep, still having issues. My solution for 2 of the 3 XL cameras was swapping the mounts for the Outdoor Mounts provided with the 2 Arlo Pro 3 Floodlight cameras' solar panels. Check out the attached screenshots of the "Side Alley" camera which shows 1 XL camera that I hadn't swapped the mount falling again after 24 hours. I wish Arlo would just send me 3 Outdoor Mounts to rectify this problem.