topic Defective Arlo Pro 4 in Arlo Pro 4

Defective Arlo Pro 4

grussell1234 — Fri, 11 Mar 2022 16:26:29 GMT

How can I make a warranty claim. I have a defective camera that I bought less than a month ago that I would like to get replaced. The web site just goes around in circles and doesnt give me a place to start a claim.

Re: Defective Arlo Pro 4

jguerdat — Sat, 12 Mar 2022 14:51:31 GMT

Many stores may accept a return/swap within a month - check your supplier's policies. Otherwise, use Settings, Support, select the camera and you should see options for contact.

Re: Defective Arlo Pro 4

grussell1234 — Sun, 13 Mar 2022 15:05:55 GMT

Settings>Support>Camera does not work. Either automated chat which is useless or knowlege base which does not help. I am looking for an email address or phone number or chat with a live person so I can get this replaces. I bought it at Best Buy which tells me that they only have a 14 day return policy.

Re: Defective Arlo Pro 4

StephenB — Mon, 14 Mar 2022 12:55:55 GMT

@grussell1234 wrote:

Settings>Support>Camera does not work.

Do you still have the trial subscription active? If you do, you should also see a phone option.

Re: Defective Arlo Pro 4

JamesC — Mon, 14 Mar 2022 17:30:05 GMT

grussell1234,

What are you experiencing on the Pro 4 that suggests it's defective? If you provide some details, we may be able to solve the issue here on the community.

JamesC

Re: Defective Arlo Pro 4

grussell1234 — Mon, 14 Mar 2022 17:36:26 GMT

This is a screen shot of what happens. It will stay like this for an hour or so and then correct itself and the video looks normal. There are other 'interference' patterns that happen also.

Thanks

Re: Defective Arlo Pro 4

grussell1234 — Mon, 14 Mar 2022 17:37:35 GMT

I dont know if you can see the screenshot that I uploaded.

Re: Defective Arlo Pro 4

grussell1234 — Mon, 14 Mar 2022 17:40:31 GMT

Second try at the screen shot.

Re: Defective Arlo Pro 4

JamesC — Mon, 14 Mar 2022 23:04:46 GMT

Have you tried removing the camera from your account, factory resetting it, and onboarding it as if it were new?

You can find the procedure to do this here: https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

JamesC