topic Re: Arlo Pro 4 Unable to set up in Arlo Pro 4

Arlo Pro 4 Unable to set up

nick123456789 — Tue, 18 Jan 2022 21:18:26 GMT

I have a 3-pack of Pro 4's, however only 2 were able to be set up. The third does not have fast blinking blue light.

Camera cannot scan QR code.. I tried using the sync button (holding for 15 seconds), doesn't work. I tried removing the battery for hours, and restarting the process, doesn't work. I tried charging battery to max power, doesn't work.

I do NOT have a hub or station. Any help is appreciated.

Re: Arlo Pro 4 Unable to set up

nick123456789 — Tue, 18 Jan 2022 22:30:05 GMT

When i hold sync button, 3 amber lights NEVER show up. I can hold button as long as 5 minutes, or as little as 5 seconds.

It just stays slow blue light.

slow

blue

light

slow

blue

light

every

time

Re: Arlo Pro 4 Unable to set up

StephenB — Wed, 19 Jan 2022 11:18:40 GMT

@nick123456789 wrote:

When i hold sync button, 3 amber lights NEVER show up. I can hold button as long as 5 minutes, or as little as 5 seconds.

Sounds like you need to replace the camera. It's faster to exchange with the seller (if the return window is still open).

Re: Arlo Pro 4 Unable to set up

nick123456789 — Thu, 10 Mar 2022 21:48:48 GMT

Still does not connect. I guess I’m unlucky and received a faulty camera. I’m almost positive Arlo doesn’t have any customer support.
From looking online, a slow blue flashing light means connecting to a smarthub or base station, however i do not have any. This camera should be connecting directly to Wi-Fi.

Re: Arlo Pro 4 Unable to set up

JamesC — Thu, 10 Mar 2022 22:20:23 GMT

nick123456789,

If you're unable to factory reset the camera using the steps in the following article, this could indicate an issue with the device: https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

If you would like to reach out to customer support to investigate further, you can do so using the Arlo mobile app: https://kb.arlo.com/000062610/Arlo-Support-Options

JamesC

Re: Arlo Pro 4 Unable to set up

nick123456789 — Thu, 10 Mar 2022 22:29:51 GMT

I tried reaching out to customer support via Arlo app but just got a bot that links the same troubleshooting steps as you have.

Re: Arlo Pro 4 Unable to set up

JamesC — Fri, 11 Mar 2022 00:35:52 GMT

nick123456789,

I've opened and escalated a ticket including the details you've shared on the community. An agent will reach out to you with a status update as soon as possible.

JamesC