topic Re: Subscription bug in Arlo Pro 4

Subscription bug

Lintendo — Sat, 26 Feb 2022 19:10:40 GMT

The Arlo secure subscription checkout page has a bug!!!! Does not allow you to agree and accept just had Update Info button that doesn’t work. Super frustrating can’t even call anyone because you need a subscription first. How do I get this to the product manager??

Re: Subscription bug

StephenB — Sat, 26 Feb 2022 20:08:04 GMT

@Lintendo wrote:
The Arlo secure subscription checkout page has a bug!!!! Does not allow you to agree and accept just had Update Info button that doesn’t work.

Make sure all the fields are filled in. If your browser used autocomplete, go into at least one field and retype a character.

Re: Subscription bug

ghostbear65 — Wed, 09 Mar 2022 01:33:24 GMT

This is legit...all fields filled out, go to pay...get the Please Wait forever. Never able to confirm a subscription.

Re: Subscription bug

JamesC — Wed, 09 Mar 2022 21:05:54 GMT

ghostbear65,

Are you still experiencing this issue? Do you receive an error message?

JamesC

Re: Subscription bug

ghostbear65 — Wed, 09 Mar 2022 21:13:03 GMT

I did. I FINALLY got around it by signing up for the CVR Service FIRST, then adding the Secure service, THEN cancelling the CVR service. 😕