topic Re: Pro 4 -Smart to Secure Impossible - VMC4050P in Arlo Pro 4

Pro 4 -Smart to Secure Impossible - VMC4050P

Frustrated_too — Tue, 08 Mar 2022 00:39:36 GMT

Purchased a VMC4050P (yes, that is the correct Model) and a Smart trial included. Smart trial ends, but I cannot subscribe to Secure. I get endless loops of logging in over and over. One of the links tells me I have no cameras in my account when I can see my camera in my account. Very frustrated!!!

Re: Pro 4 -Smart to Secure Impossible - VMC4050P

jguerdat — Tue, 08 Mar 2022 15:04:01 GMT

Have you tried using a computer web browser to do this?

Re: Pro 4 -Smart to Secure Impossible - VMC4050P

Frustrated_too — Tue, 08 Mar 2022 15:41:54 GMT

Yes. I choose to Join the Plan and it immediately asks me to login again. Working from my settings screen, the same thing happens. It won't let me buy the Secure subscription.

Re: Pro 4 -Smart to Secure Impossible - VMC4050P

jguerdat — Tue, 08 Mar 2022 15:48:23 GMT

@JamesC , @ShayneS ?

Re: Pro 4 -Smart to Secure Impossible - VMC4050P

JamesC — Tue, 08 Mar 2022 22:03:30 GMT

Frustrated_too,

Try removing the camera from your account and then re-onboard as if it were new.

You may need to manually factory reset if the camera has issues being discovered, see here for instructions: https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

After the camera is onboarded again, navigate to Settings > Subscription and attempt to add a subscription to your account. Do you still experience the same behavior?

JamesC

Re: Pro 4 -Smart to Secure Impossible - VMC4050P

Frustrated_too — Tue, 08 Mar 2022 21:58:22 GMT

That worked. Thank you for the assistance.