topic Re: Pro4 Will not allow viewing of video activity in Arlo Pro 4

Pro4 Will not allow viewing of video activity

Ron68 — Wed, 23 Feb 2022 16:50:52 GMT

Pro4 camera. Added app after months of non use. Alarm activity video will not display. Battery at 97% but Connect to AC power alert present.

Re: Pro4 Will not allow viewing of video activity

StephenB — Wed, 23 Feb 2022 17:27:14 GMT

What is the subscription status?

@Ron68 wrote:

Battery at 97% but Connect to AC power alert present.

Do you have activity zones configured? Those require connection to AC power if you don't have a subscription.

Re: Pro4 Will not allow viewing of video activity

Ron68 — Thu, 03 Mar 2022 20:02:22 GMT

I made the mistake of removing or of my 2 cameras, in Settings. I was able to get it back in the app so I can see video but it remains unsubscribed so it's recorded video erases automatically, if I hit the Library icon.

Re: Pro4 Will not allow viewing of video activity

JamesC — Thu, 03 Mar 2022 23:22:43 GMT

Ron68,

If you removed the camera, you will need to add it back to your subscription after re-onboarding.

Within your Arlo account, navigate to Settings > Subscription > Manage Cameras and drag the camera into an active subscription slot

JamesC