topic Re: Can't access the subscription. in Arlo Pro 4

Can't access the subscription.

mikkox — Wed, 02 Mar 2022 15:18:09 GMT

I recently got four Arlo 4 cameras that are working fine, but I can't buy a subscription plan. I just don't see anything when going my.arlo.com settings and subscription. If I try to do that via Arlo.com website it just take me to the Arlo log in page.

I tried multiple browsers and devices.

I´m located in the EU.

How to proceed?

Re: Can't access the subscription.

jguerdat — Wed, 02 Mar 2022 15:23:22 GMT

Try an incognito tab to see if that makes a difference. Have you also tried the app?

Re: Can't access the subscription.

mikkox — Wed, 02 Mar 2022 15:41:38 GMT

No difference with incognito tab.

I attached the view of subscription pages.

Re: Can't access the subscription.

mikkox — Thu, 03 Mar 2022 09:02:23 GMT

I am following up with this. Does anyone have a solution?

I would imagine that the Arlo support team would be interested in this since it's a quite big conversion killer if I cannot subscribe as a paying customer.

Re: Can't access the subscription.

jguerdat — Thu, 03 Mar 2022 14:26:24 GMT

You didn't answer my query about whether the same thing happens when using the app. I'd be curious to know what happens when using the app when on WiFi as well as with WiFi turned off.

Re: Can't access the subscription.

mikkox — Thu, 03 Mar 2022 15:14:45 GMT

The same thing happens while using the APP, web, different devices etc. Wifi or data roaming. No difference.

Re: Can't access the subscription.

JamesC — Thu, 03 Mar 2022 17:12:31 GMT

mikkox,

In which country are you located?

JamesC