https://community.arlo.com/t5/Arlo-Pro-4/Arlo-4-Subscription-reactivation/m-p/1854297#M3244 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/860394">@karleneT</a>&nbsp;wrote:<BR /> <P>My trial subscription ended today. Trying to reactivate my account. Entered my card info and other details, see update payment which is grayed out and will not allow e to go forward. HELP!!!!</P> <HR /></BLOCKQUOTE> <P>Generally that means that the app (or my.arlo.com) thinks something is incorrect/missing.</P> <P>&nbsp;</P> <P>I suggest using my.arlo.com, and not allowing autofill to populate any of the fields.&nbsp; Let us know if that helps.</P> Tue, 01 Mar 2022 19:12:06 GMT StephenB 2022-03-01T19:12:06Z https://community.arlo.com/t5/Arlo-Pro-4/Arlo-4-Subscription-reactivation/m-p/1854292#M3242 <P>My trial subscription ended today. Trying to reactivate my account. Entered my card info and other details, see update payment which is grayed out and will not allow e to go forward. HELP!!!!</P> Tue, 01 Mar 2022 19:01:19 GMT https://community.arlo.com/t5/Arlo-Pro-4/Arlo-4-Subscription-reactivation/m-p/1854292#M3242 karleneT 2022-03-01T19:01:19Z https://community.arlo.com/t5/Arlo-Pro-4/Arlo-4-Subscription-reactivation/m-p/1854297#M3244 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/860394">@karleneT</a>&nbsp;wrote:<BR /> <P>My trial subscription ended today. Trying to reactivate my account. Entered my card info and other details, see update payment which is grayed out and will not allow e to go forward. HELP!!!!</P> <HR /></BLOCKQUOTE> <P>Generally that means that the app (or my.arlo.com) thinks something is incorrect/missing.</P> <P>&nbsp;</P> <P>I suggest using my.arlo.com, and not allowing autofill to populate any of the fields.&nbsp; Let us know if that helps.</P> Tue, 01 Mar 2022 19:12:06 GMT https://community.arlo.com/t5/Arlo-Pro-4/Arlo-4-Subscription-reactivation/m-p/1854297#M3244 StephenB 2022-03-01T19:12:06Z