https://community.arlo.com/t5/Arlo-Pro-4/Low-battery-at-purchase/m-p/1854238#M3236 Sorry for the amateur question, but how do I reach a human Arlo customer service rep by mail or text to resolve a low battery issue out of the box. All of my cameras arrived with less than 1/2 a battery life. Thanks. Tue, 01 Mar 2022 12:09:42 GMT Khodary 2022-03-01T12:09:42Z https://community.arlo.com/t5/Arlo-Pro-4/Low-battery-at-purchase/m-p/1854238#M3236 Sorry for the amateur question, but how do I reach a human Arlo customer service rep by mail or text to resolve a low battery issue out of the box. All of my cameras arrived with less than 1/2 a battery life. Thanks. Tue, 01 Mar 2022 12:09:42 GMT https://community.arlo.com/t5/Arlo-Pro-4/Low-battery-at-purchase/m-p/1854238#M3236 Khodary 2022-03-01T12:09:42Z https://community.arlo.com/t5/Arlo-Pro-4/Low-battery-at-purchase/m-p/1854239#M3237 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/860356">@Khodary</a>&nbsp;wrote:<BR />All of my cameras arrived with less than 1/2 a battery life. Thanks.<HR /></BLOCKQUOTE> <P>This is normal practice for any shipment of a lithium battery.&nbsp;</P> <P>&nbsp;</P> <P>In fact shipping regulations require no more than 30% charge in any lithium batteries shipped by air.&nbsp; Since manufacturers generally don't know how something will be shipped at time of manufacturing, they will apply this limit to all their batteries.</P> <P>&nbsp;</P> <P>So nothing wrong here, just charge up your cameras when the package arrives.</P> Tue, 01 Mar 2022 12:57:51 GMT https://community.arlo.com/t5/Arlo-Pro-4/Low-battery-at-purchase/m-p/1854239#M3237 StephenB 2022-03-01T12:57:51Z