topic Re: Work with Google to better understand Camera wifi connect issues with android in Arlo Pro 4

Work with Google to better understand Camera wifi connect issues with android

ashjaz — Fri, 02 Apr 2021 00:43:38 GMT

I spent about a day trying to connect my Arlo to three different wifi routers via my Samsung and Pixel 4 phones. My friend came over and i was able to connect my camera using his iPhone on the first try. I disconnected and again, could not connect. I contacted Arlo CS and they had me jump thru many hoops to try to get it to connect with no success. One of them was to turn off my cell data on my phone. Is this a real solution? I am a savy tech engineer working in the Valley. A novice would not even know how perform what CS would suggest. Arlo....Please work with Google and figure this out!!!!! Case # 42395591

Re: Work with Google to better understand Camera wifi connect issues with android

dcfox1 — Fri, 02 Apr 2021 18:03:48 GMT

@ashjaz wrote:
I spent about a day trying to connect my Arlo to three different wifi routers via my Samsung and Pixel 4 phones. My friend came over and i was able to connect my camera using his iPhone on the first try. I disconnected and again, could not connect. I contacted Arlo CS and they had me jump thru many hoops to try to get it to connect with no success. One of them was to turn off my cell data on my phone. Is this a real solution?

Actually I have seen some suggestions here to turn off cell data when setting up and it has worked for some. Not sure why but it may be to make sure it is just on your wifi network at setup. Worth a try.

Re: Work with Google to better understand Camera wifi connect issues with android

ashjaz — Thu, 08 Apr 2021 13:10:49 GMT

I’ve returned the camera. Not going to buy an iPhone or go thru this frustration every time the cameras gets kicked off one of my three different networks!!! Arlo needs to do more validation on cross platform products