topic Re: Arlo app says ''error obtaining library' 'arlo team is working on the issue', nothing works in Arlo Pro 4

Arlo app says ''error obtaining library' 'arlo team is working on the issue', nothing works

LonelyLodge — Wed, 23 Feb 2022 16:52:12 GMT

None of the cameras are functioning in the app, I am getting notifications that someone is at my Cabin in the mountains, but I can't look through a cameras and I can't view the library of footage. While it says that Arlo is "working on the issue", the chat robot on the website is a complete pile of trash that only tries to upsell me a support contract.

It seems Arlo has zero support for users when their back end falls on it's face. What can I do other than post into this forum?

Re: Arlo app says ''error obtaining library' 'arlo team is working on the issue', nothing works

LonelyLodge — Fri, 18 Feb 2022 19:59:38 GMT

When I try to use the website it says in red "Something went wrong. Try again." great.

Re: Arlo app says ''error obtaining library' 'arlo team is working on the issue', nothing works

jguerdat — Sat, 19 Feb 2022 14:47:48 GMT

It appears that you've tried both the app and the web client - true? WHat happens if you try the app with and without WiFi (so you use only cell service)?