topic Re: Arlo PRO 4 Delay in Connecting (once setup) in Arlo Pro 4

Arlo PRO 4 Delay in Connecting (once setup)

Admiral78 — Mon, 07 Feb 2022 19:38:39 GMT

I have my Pro 4 setup without issue on my house (no base station, direct to my WiFi). Now after having it setup, I'm finding it taking 1-2 minutes for my app to connect to the camera no matter what I do. The camera has a very strong connection to my router as it's only about 5-10 feet away with no obstructions. Once it does connect I have no issues just looking at the LIVE feed. Is there something that can be done to speed this up? I've had other camera products that is able to load up the LIVE feed much faster.

Thanks!

Re: Arlo PRO 4 Delay in Connecting (once setup)

jguerdat — Tue, 08 Feb 2022 14:40:48 GMT

Bring the camera closer to your router to see if that makes a difference.

Re: Arlo PRO 4 Delay in Connecting (once setup)

Admiral78 — Tue, 08 Feb 2022 16:10:11 GMT

I can't bring it much closer, it's within 5 ft of the router already. It's not a connection problem because once connected there is no issue. Just going through the app takes forever for it to connect.

Re: Arlo PRO 4 Delay in Connecting (once setup)

Admiral78 — Tue, 08 Feb 2022 16:52:28 GMT

Actually after some more testing today. I've found if connecting to the camera for the first time through the app, it takes around 1 minute or so to pull up the LIVE feed. If the app was open already and you try to re-connect, I've waited upwards of 4+ mins before shutting the app down and relaunching it. It shouldn't be this delayed in connecting to the camera.

Re: Arlo PRO 4 Delay in Connecting (once setup)

jguerdat — Wed, 09 Feb 2022 15:08:41 GMT

What happens if you use the web client to test? Have you rebooted the phone and reinstalled the app? What's your upload speed?