topic Re: Arlo cameras do not send instant messages to the gadget in Arlo Pro 4

Push Notifications for Shared Account stopped working - REGARDLESS of phone or ipad

tomaino — Wed, 26 Jan 2022 14:40:06 GMT

We successfully granted access to an additional account so that my husband and I can both receive notifications. This was done a few days ago. My account (the shared account)was successfully receiving notifications until this morning.

My phone is not in Do Not Disturb mode. Double checked my notification settings. I tried uninstalling and re-installing the app. Nothing.

I determined it is not my phone because I logged into my account on my husband's iphone and do not receive notifications, while when logged in under our core account, the phone receives them. The same occurred when I tried this with our ipad.

It must be something having to do the shared accounts.

Please help.

Re: Push Notifications for Shared Account stopped working - REGARDLESS of phone or ipad

tomaino — Wed, 26 Jan 2022 14:45:25 GMT

Oh and to add, I logged into my phone with the core account and the notifications are working. So, it is definitely the Arlo app and not my phone.

Re: Push Notifications for Shared Account stopped working - REGARDLESS of phone or ipad

JamesC — Thu, 27 Jan 2022 21:37:15 GMT

The dev team is currently investigating reports of this issue. I will provide an update as soon as I have more information.

JamesC

Re: Push Notifications for Shared Account stopped working - REGARDLESS of phone or ipad

Poohthenbear — Mon, 31 Jan 2022 03:49:45 GMT

Hey there! I have been obsessively trying to fix this notification issue that happened right after I changed the wifi network and tried adding my hubby. No one was getting notifications. UGH! I’m not sure if it’ll work for you but thought I’d post what worked for me.

Are you on iPhones? If so, check for any updates. Both my phone and hubby’s needed a minor iOS 15 update.

Then remove all the people you’ve given access to. Log out and back in to make sure your account is showing that you’re not sharing with anyone. Then try adding again. This step brought back notifications on the main account for me. Hopefully it’ll fix for you here.

If not, remove base station and cameras from account. Then add back on. I got a few cameras to work with this step.

Anyhow, I did these things many times but basically deleting everything and starting over did the trick. Hope this helps!

Arlo cameras do not send instant messages to the gadget

Stoo — Sat, 05 Feb 2022 11:51:38 GMT

Hello. I have an ARLO base station with cameras connected. everything has worked fine so far, but suddenly I don't get instant notifications about detected motion in the ARLO app on my phone. I receive email notifications, but I don't receive gadget notifications on my phone. i don't understand what happened and i don't know how to fix it. I tried everything: I reloaded the base station, removed it and reconnected it in the app, I added all the cameras again, everything is fine in the phone settings, but I don't get instant notifications about the detected motion. I just stopped receiving notifications one day. I am asking for your help. What happened here and how to fix it?

Re: Arlo cameras do not send instant messages to the gadget

TomMac — Sat, 05 Feb 2022 13:04:12 GMT

Have you Uninstalled and Reinstalled the app ?

Re: Arlo cameras do not send instant messages to the gadget

Stoo — Sat, 05 Feb 2022 13:05:25 GMT

yes i did it but it didn't help

Re: Arlo cameras do not send instant messages to the gadget

jguerdat — Sat, 05 Feb 2022 13:18:58 GMT

There have been recent reports of this. If you have shared access with anyone, have them actually log out of the app to see if that helps. Removing their access from Settings, Grant Access also works but that's pretty brute force.

Re: Arlo cameras do not send instant messages to the gadget

Stoo — Sat, 05 Feb 2022 13:21:31 GMT

the interesting thing is that the person i share is getting instant messages on his phone, but i don't get it. maybe it's a problem with my phone's settings, but i reviewed all the settings and everything looks fine.

Re: Arlo cameras do not send instant messages to the gadget

jguerdat — Sat, 05 Feb 2022 13:24:20 GMT

Have you rebooted the phone?

Re: Arlo cameras do not send instant messages to the gadget

Stoo — Sat, 05 Feb 2022 13:39:10 GMT

Yes, of course. The RLO application is granted full permissions and is allowed to display messages. I send screenshots of my phone

Re: Arlo cameras do not send instant messages to the gadget

jguerdat — Sat, 05 Feb 2022 13:42:37 GMT

WHat phone and OS?

Re: Arlo cameras do not send instant messages to the gadget

Stoo — Sat, 05 Feb 2022 13:50:05 GMT

phone Caterpillar CAT S52, software for Android 10

Re: Arlo cameras do not send instant messages to the gadget

jguerdat — Sat, 05 Feb 2022 13:53:57 GMT

Hmmm... Can't help you there - it may be a phone thing or older OS issue. If you temporarily subscribe you can try support via Settings, Support to report this as possibly the same issue as the others. When done dealing with support, unsubscribe.

Re: Arlo cameras do not send instant messages to the gadget

Stoo — Sat, 05 Feb 2022 14:23:32 GMT

thanks for the effort

Re: Arlo cameras do not send instant messages to the gadget

StephenB — Sat, 05 Feb 2022 15:06:48 GMT

@Stoo wrote:

the interesting thing is that the person i share is getting instant messages on his phone, but i don't get it. maybe it's a problem with my phone's settings, but i reviewed all the settings and everything looks fine.

Several others have reported this. I think you'll find that if you stop sharing the cameras, you will start getting notifications again.

Push notifications stopped working after latest firmware update

DJHasis — Sat, 05 Feb 2022 21:12:24 GMT

Push notifications stopped working something like a week ago.

I didn't update arlo app, change any settings of it, didn't update my phone, install any new apps from android's play store or update any app that should change what screen shows. The same problem is also with my wife's phone and I didn't do or she didn't do anything that should change notification behaviour.

I read that my both hubs 5000 and 4500 got a firmware update at the same time the problem started so I'm quite certain that those updates had a configuration mistake or the cloud system is now buggy.

Re: Push notifications stopped working after latest firmware update

Dannybear — Sun, 06 Feb 2022 05:43:25 GMT

There have been recent reports about notifications not working if you have a friend account added. To prove this remove the friend account from the grant access section and see if the notifications will restore on your phone.

Re: Push notifications stopped working after latest firmware update

Maverickbobcat — Sun, 06 Feb 2022 18:10:30 GMT

This happened to me as well. I have been working with Arlo support and have jumped through a lot of hoops working with them to resolve this. Nothing yet. I will post when resolved.

Re: Push notifications stopped working after latest firmware update

DJHasis — Mon, 07 Feb 2022 19:52:16 GMT

I removed my wife and after it I started getting notifications. After my wife accepted new access rights, she also could get notifications.