topic Arlo Pro 4 - upon login it says my email address is invalid. in Arlo Pro 4

Arlo Pro 4 - upon login it says my email address is invalid.

JKWJKW1 — Mon, 07 Feb 2022 18:21:26 GMT

How can you access the live support? I have Arlo Secure Plan but cannot find where to get assist. from anything other than a canned support feature that takes me no where! Bought a new phone but cannot access the Arlo app from it as upon login it says my email address is invalid. Can't even try to create new account as it says account already exists! I can still access i
The app from my old phone though. I even tried to uninstall from my old phone but on new phone still can't log in as it won't recognize my email address. Is there a live person out there that can help me? They take my money evey month for the service plan but seem to be vapor when help is needed!

Re: Arlo Pro 4

dcfox1 — Sat, 05 Feb 2022 18:50:00 GMT

Try the App in the old phone that you can still access and go to setting-support and select a cam and there will be live chat and phone support there since you have a subscription.

Re: Arlo Pro 4

JKWJKW1 — Sat, 05 Feb 2022 19:42:22 GMT

No go ,.I get a mess there are no associated devices for this account

Re: Arlo Pro 4

dcfox1 — Sat, 05 Feb 2022 20:33:34 GMT

Are you logging in to the app with your original credentials?

Re: Arlo Pro 4

JKWJKW1 — Sat, 05 Feb 2022 21:41:57 GMT

Yes & doing so on the old phone where I have always had access & no issues with my account

Re: Arlo Pro 4

dcfox1 — Sat, 05 Feb 2022 22:20:33 GMT

@JKWJKW1 wrote:
Yes & doing so on the old phone where I have always had access & no issues with my account

Just to clarify are you not seeing any device in the support setting or at all in the App?