topic Re: Possible fix for no Push Notifications in Arlo Pro 4

Possible fix for no Push Notifications

Stubert — Tue, 01 Feb 2022 10:07:57 GMT

This might be a complete fluke but this morning i removed my 'Friend' from the 'Grant Access' section of the App (I'm using an iPhone). As soon as I did this I started receiving push notifications from the cameras again.

All cameras in the set up are now responding as I would like. The downside to this, is that only one phone/ handset is able to get the notifications. If I'm away, and partner at home then they have no idea if one of that cameras is triggered.

Re: Possible fix for no Push Notifications

JamesC — Tue, 01 Feb 2022 21:11:37 GMT

Stubert,

Reports of the issue are currently being investigated by the dev team. I will provide an update as soon as I have more information.

JamesC

Re: Possible fix for no Push Notifications

mcd1957 — Tue, 01 Feb 2022 23:48:58 GMT

I'm also having this exact problem, except on Android devices. (Galaxy S20/21) Any help would be appreciated. Thanks!

No notifications with friend account

mcd1957 — Wed, 02 Feb 2022 00:48:28 GMT

I haven't really found a fix for this exactly, but after troubleshooting it all day, I've narrowed down the exact circumstances of the problem. Maybe this will help... somehow.

So, I've got two accounts on two devices. The Main Account gets push notifications on either device, AS LONG AS the Friend Account is logged OFF. As soon as the Friend Account logs on on the second device, ALL push notifications, to BOTH accounts/devices, stop. If the Friend Account is logged on, and the Main Account is logged off, the Friend Account still gets nothing.

All the settings, permissions, etc are the same on both accounts/devices. So there's definitely something up with the existence of the Friend Account, but for the life of me I can't think of anything else to try. I've done all the uninstall/reinstall stuff. Haven't done a total factory reset yet, because it's working fine with just one account. I'll probably try that in the next day or two if I don't hear anything new, but I honestly doubt it would work.

If anyone has any other ideas, I'd appreciate it! Thanks!

Re: Possible fix for no Push Notifications

Stubert — Wed, 02 Feb 2022 10:38:27 GMT

As a work around, rather than adding a 'Friend' via the 'Grant Access' menu, I have added secondary users to receive email notifications by editing the 'Mode' settings under each camera.

Whilst this isn't ideal, getting an email notifying all users of movement is better than only the primary user getting Push notifications.

Re: Possible fix for no Push Notifications

obsanchez — Wed, 02 Feb 2022 16:11:13 GMT

I have 2 cameras. Unchecked the grant access to one of them to test it out, and immediately started getting notifications again for that camera.

Re: Possible fix for no Push Notifications

Lukas1988 — Wed, 02 Feb 2022 23:01:39 GMT

Hi. I gave access to my friends and only I get notifications if there is a global problem ?

Re: Possible fix for no Push Notifications

obsanchez — Fri, 04 Feb 2022 17:34:08 GMT

UPDATE: Previously mentioned unchecking the grant access boxes fixed the notifications issue.. and it did, for a little while at least.. Now its not working again, plus one of my cameras now not detecting motion.

Never ending story with Arlo. Would 100% return them back if I could.

Re: Possible fix for no Push Notifications

ABeau — Sun, 06 Feb 2022 12:18:41 GMT

I have similar problem. Access right granted to friends account but only I get push notifications - this feels like a major flaw as should be able to set this for all users in the home surely!

Re: Possible fix for no Push Notifications

asignoro — Sun, 06 Feb 2022 14:32:08 GMT

Yes. Experiencing similar. Push notifications are not being received on Shared account after recent update for SSM authentication. Shared user deleted and reinstalled app, check all settings to allow for push. Invitations sent for both the Devices and Custom Mode created to Arm them. All to no avail. See my account as needed for additional examples and please send an e-mail once this issue is resolved. Thank you.

Re: Possible fix for no Push Notifications

JamesC — Wed, 09 Feb 2022 17:53:54 GMT

A recent Arlo cloud release (automatic update) should have addressed the push notification issue that many users have been experiencing. Please let us know if you're still experiencing an issue receiving push notifications.

JamesC

Re: Possible fix for no Push Notifications

danfreel6 — Thu, 17 Feb 2022 20:31:14 GMT

Still do not receive notifications on any devices.

Re: Possible fix for no Push Notifications

JamesC — Thu, 17 Feb 2022 21:27:49 GMT

danfreel6,

Consider reinstalling the Arlo mobile app and make sure to allow permission requests on your device. Are you still experiencing the same issue?

JamesC

Re: Possible fix for no Push Notifications

chr1s99 — Mon, 21 Feb 2022 14:52:52 GMT

Hello, I am only getting notifications on my primary account, my girlfriend is not getting any notifications, Push Notifications are allowed in setting on her phone. But she is still not getting any

Re: Possible fix for no Push Notifications

JamesC — Wed, 23 Feb 2022 17:37:42 GMT

chr1s99,

Have you reinstalled the app on her phone?

JamesC

Re: Possible fix for no Push Notifications

minhengwu — Mon, 16 May 2022 23:56:56 GMT

same issue, no push notifs for shared accounts. Primary can receive push notif

Re: Possible fix for no Push Notifications

JamesC — Tue, 17 May 2022 15:45:52 GMT

minhengwu,

The app needs to be running, even if it's minimized, on the mobile device to receive notifications. Some mobile devices will automatically close idle apps for battery or data preservation, if this is happening with the Arlo app, this will cause notifications to cease when the app isn't active. Check your mobile device settings and make sure the Arlo mobile app is not being closed when idle.

JamesC

Re: Possible fix for no Push Notifications

mayapag — Sat, 28 May 2022 02:18:49 GMT

Hello! I am still having this issue as well, even after trying everything previously recommended to other customers. I am the secondary and am not receiving push notifications, but my boyfriend is the primary user and he is. Only the email notifications and red button icon over the app work, but the push notifications for me do not work. Please advise. Thanks!

Re: Possible fix for no Push Notifications

JamesC — Tue, 31 May 2022 21:31:46 GMT

mayapag,

Check the permissions on your mobile device and make sure the Arlo mobile app has permission to send Push Notifications.

JamesC

Re: Possible fix for no Push Notifications

TVAP — Wed, 27 Jul 2022 16:42:50 GMT

We are not getting any of the push notifications. We have done all the suggested things like uninstall. Has this issue been resolved?