topic Re: Need to return order in Arlo Pro 4

Need to return order

need2return — Fri, 21 Jan 2022 17:37:32 GMT

Received order today. Need to return it.

Tried 'return', 'request RMA' in live chat, not working. Endless loop.

Called customer service at no one answering.

Please solve this because I don't want to drive to Carlsbad to return it.

Order # 10290111

Re: Need to return order

JamesC — Fri, 21 Jan 2022 17:40:17 GMT

need2return,

I've escalated the details of your post to the care team. An agent will reach out to you with more information shortly.

JamesC

Re: Need to return order

Mellejd — Thu, 03 Feb 2022 03:40:54 GMT

Total joke can’t get an rma unless you have a subscription wth?!

Re: Need to return order

dcfox1 — Thu, 03 Feb 2022 18:50:59 GMT

@Mellejd wrote:
Total joke can’t get an rma unless you have a subscription wth?!

Are you in the 30 day window for returns or in warranty period?

Re: Need to return order

DaOtherOne — Sun, 13 Feb 2022 22:29:54 GMT

Be prepared to pay for the return shipping.

It's been a long time since I have encountered a company that required a customer to pay for a defective item to be returned. They do pay to ship you a new item but won't do it until they receive the defective item first.

Almost all companies do the following:

1) Ship you a new device ASAP

2) Provide you a prepaid shipping label so you can return the defective unit

3) Give you 30 days to ship the defective unit back. If you don't ship it back you get charged for the new device they sent you.

Why isn't Arlo following this process like most of the rest of the internet based companies?