topic Re: Arlo Pro 4 Connecting Issue in Arlo Pro 4

Arlo Pro 4 Connecting Issue

Pmsimon — Wed, 03 Mar 2021 00:36:24 GMT

I have three cameras, all plugged in, showing full battery charge. One camera will not connect, shows it trying to connect and then times out. Was working fine, purchased 2 1/2 months ago. WiFi signal is strong. This particular camera is literally 2ft from the router. All the other cameras connect fine. Checked the version on app 3.0 last updated 2/5/2021. I am not at the location of where the cameras are, so cannot troubleshoot the cameras until i go there. A 3 hour drive, that is why i got the cameras in the first place. I have tried on the app and on my browser, my sister is having the same issues on her app and browser. I logged out and logged back in, turned my phone off and on. I have and Iphone, can someone help????

Re: Arlo Pro 4 Connecting Issue

jguerdat — Wed, 03 Mar 2021 13:57:52 GMT

I suppose the close proximity to the router could be an issue but without being there to move it can't be sure. It's also possible it's a faulty camera but again...

Re: Arlo Pro 4 Connecting Issue

Pmsimon — Sun, 14 Mar 2021 01:33:51 GMT

So all of a sudden the camera connected fine. Now another one is trying to connect but just spins and spins. Been stuck on image from a day ago. They are all plugged in,, and the wireless router is 25ft away. When i am watching live video it is choppy and sometimes the video isn’t catching everything. A car pulled in and only seen it after it was parked. No video in my library. My zones are all set to capture. Not sure why that happened

Re: Arlo Pro 4 Connecting Issue

jguerdat — Sun, 14 Mar 2021 13:30:41 GMT

This really sounds like a signal issue, strength and/or quality. You'll have to be present to figure this out.

Re: Arlo Pro 4 Connecting Issue

Pmsimon — Mon, 15 Mar 2021 11:20:26 GMT

In the app it says my signal is strong.

Re: Arlo Pro 4 Connecting Issue

jguerdat — Mon, 15 Mar 2021 13:31:03 GMT

That doesn't mean the quality is good.

Re: Arlo Pro 4 Connecting Issue

Pmsimon — Fri, 19 Mar 2021 19:12:52 GMT

Will taking the battery out and putting it back help?

Re: Arlo Pro 4 Connecting Issue

dcfox1 — Fri, 19 Mar 2021 19:36:16 GMT

It will reboot the cam so worth a try. It fixes many quirks but can't say for sure since it may be a signal issue like jguerdat said. Have you moved the camera that is 2 feet away from the router farther away by a couple feet as suggested also.