topic Re: Pro4 in Arlo Pro 4

Pro4 - friend request

Knwalsh07 — Fri, 28 Jan 2022 23:17:28 GMT

My husband has sent me a friend request and I’ve created an account but when I log in it looks like a new account and ask me to add device. We have tried multiple times to delete the request for access and re request with no luck. We’ve also tried going on a computer to see if that works and still nothing. Can someone give us some advice on how I can view our cameras? We just bought them a few days ago. Thanks!

Re: Pro4

dcfox1 — Thu, 27 Jan 2022 20:32:10 GMT

@Knwalsh07 wrote:
My husband has sent me a friend request and I’ve created an account but when I log in it looks like a new account and ask me to add device.

Has he selected the cameras for you to view in the Grant Access setting?

How do I add friends to my Arlo account?

Re: Pro4

Knwalsh07 — Thu, 27 Jan 2022 20:38:26 GMT

Yes we made sure of that.

Re: Pro4

StephenB — Fri, 28 Jan 2022 12:03:54 GMT

You could try support - look in the app support section, and there should be a number you can call.