topic Re: Account disappeared in Arlo Pro 4

Account disappeared

Jason47 — Mon, 24 Jan 2022 16:40:01 GMT

I couldn’t login so I reset my password now my account profile says James Smith and all my cameras etc are gone. Can anyone help or does anyone know how to contact someone at the company to help

Re: Account disappeared

JamesC — Tue, 25 Jan 2022 18:53:50 GMT

Jason47,

Are you sure you're logging in to the same account? Resetting the password should not remove or change any of the cameras on the account.

JamesC

Re: Account disappeared

Jason47 — Thu, 27 Jan 2022 02:45:50 GMT

Yes I only have one account and one email address. I reloaded my cameras and now I don’t have my trial subscription any more and when I try to login to buy the subscription it tells me cannot log in because I’m logged into another device. I have only had it loaded on this one phone

Re: Account disappeared

JamesC — Mon, 31 Jan 2022 20:04:48 GMT

Jason47,

Are you logging in using a mobile device or a PC? Are you able to provide a screenshot of the error message?

JamesC