topic Re: Arlo Pro 4 in Arlo Pro 4

Arlo Pro 4 - during live-streaming have a static

JeremyInPitt — Mon, 24 Jan 2022 17:56:15 GMT

All 3 of my cameras record and during live-streaming have a static,clicking sound. Regardless of location or proximity from my wifi hub or battery strength. They are a month old. Can this be fixed?

Re: Arlo Pro 4

jguerdat — Fri, 21 Jan 2022 14:40:51 GMT

Is it regular? Can you post a link from your library to one video so we can hear?

Re: Arlo Pro 4

JeremyInPitt — Fri, 21 Jan 2022 15:18:09 GMT

Regular? It’s constant on every recording, every camera and during live-streaming

https://my.arlo.com/hmsweb/users/library/share/link/20DD8FD13CC07614_202201

Re: Arlo Pro 4

StephenB — Sat, 22 Jan 2022 12:03:45 GMT

@JeremyInPitt wrote:
Regular? It’s constant on every recording, every camera and during live-streaming

It sounds like it starts a couple seconds in (after the vehicle passes).

Maybe try a factory reset on one, and see if that helps. https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

If that doesn't help, your options are to

exchange with the seller (if you are still within the return window)
contact support (using the options in the app), and ask for replacement cameras

Exchanging is much less hassle.

Re: Arlo Pro 4 - during live-streaming have a static

desertrat1981 — Mon, 31 Jan 2022 23:00:59 GMT

Did any of the solutions worked?? 2 weeks with these new cameras and now I got static on 2 of the 3 Pro 4 cameras.

Re: Arlo Pro 4 - during live-streaming have a static

JeremyInPitt — Tue, 01 Feb 2022 02:24:54 GMT

No. Still having issues with all three cameras. Not happy

Re: Arlo Pro 4 - during live-streaming have a static

desertrat1981 — Tue, 01 Feb 2022 04:54:23 GMT

I moved the cameras around and the same 2 still make noise. I removed and reinstalled the battery, removed than repaired the cameras back, and still nothing. I'm still using the Pro 720p along side the Pro 4. The Pro 720p has been flawless since day 1, probably 3 years now. I'm running 5 Pro 720p with 3 Pro 4. I'm a bit disappointed as well. Tech support has no fix so I'm gonna return these Pro 4 for a replacement. Some people said the ones with static could be defects. Some people replaced the bad ones and that was the fix. One person here on the forum said ARLO replaced them under warranty and the problem was fixed with the new ones.