topic Re: Library Blocked by Subscription Message in Arlo Pro 4

Library Blocked by Subscription Message

Emm1990 — Thu, 20 Jan 2022 20:14:43 GMT

A subscription message is blocking me from seeing my library for my 2 cameras. I can’t close it. Everything I read before I purchased the cameras said that I did not need a subscription.

I’ve closed it & logged out and back in. Changed nothing.

Worked fine for months.

So now my expensive pro 4 cameras are unusable?

Re: Library Blocked by Subscription Message

dcfox1 — Thu, 20 Jan 2022 20:28:20 GMT

Cameras released after 2018 require a subscription for cloud recordings after the 3 month Trial including the Pro4. If you connected it to a Smart Hub or Base you can locally store the recordings but with limitations.

Re: Library Blocked by Subscription Message

jguerdat — Fri, 21 Jan 2022 14:47:14 GMT

BTW, if you have zones set up that may trigger the subscription message. Clear your zones in the camera settings to see if that helps.

Otherwise, a subscription is needed unless you use that hub suggested above.