topic Re: arlo pro 4 in Arlo Pro 4

arlo pro 4 - cannot get the app to discover the cameras

DocDeuce — Thu, 20 Jan 2022 20:06:40 GMT

I just bought the arlo 4 Pro from costco.... I cannot get the app to discover the cameras. I tried support chat bot. No help . Tried to get to live support, they wont let me because it said literally "Im not entitled to live support unless i purchase a plan". I just bought them yesterday. Im thinking that it is because Ive had arlo cameras in the past. I still need help and I should have a 30 day free service plan. Any advice on how to get a hold of someone to rectify the situation before I take them back to the store.By the way my model number didnt come up in the drop menu above . I picked the one closest. Actual number is VMS4352P

Re: arlo pro 4

dcfox1 — Thu, 20 Jan 2022 19:17:47 GMT

Your stuck in the bot circle since you can't set it up to activate the trial, but it is under warranty. Mabey @JamesC can help.

Re: arlo pro 4

DocDeuce — Thu, 20 Jan 2022 19:19:18 GMT

Thanks, That is the perfect explanation.... Bot Circle...

Re: arlo pro 4

JamesC — Thu, 20 Jan 2022 20:07:48 GMT

DocDeuce,

At what point during setup are you experiencing the issue? Could you provide more details about what happens when you try to onboard?

JamesC

Re: arlo pro 4

DocDeuce — Thu, 20 Jan 2022 21:40:16 GMT

I get to the point where I get the chime when from scanning the QR code (on all 3 cameras), Then blue led goes amber then black . App says that it didnt detect any devices.

Re: arlo pro 4

JamesC — Fri, 21 Jan 2022 17:20:34 GMT

DocDeuce,

Are you trying to setup using a mobile device (be sure it's connected to 2.4ghz on your home network)? If so, you might try going through setup using a PC instead to see if you experience the same behavior.

JamesC