topic Re: CVR access in Arlo Pro 4

CVR access

MurrayRa — Tue, 18 Jan 2022 18:50:32 GMT

I have 4 essential and added 3 pro 4 Cameras and I can't start a CVR plan on the pro 4 camara. Currently have security plus plan and all 7 cameras show up under there but in the CVR tab no camars are listed and the option/tab to move forward is does not work...I tried moving the 3 pro 4 camars off my current plan and they still did not show up in the CVR plan.(side-not the 4 essential camaras are connected to a hub and the 3 pro 4 are hub free cameras) What am I doing wrong. Do I need to cancel my current plan completely and start over. Any help thanks.

Re: CVR access

dcfox1 — Tue, 18 Jan 2022 20:34:34 GMT

For CVR the cams have to be connected to a Hub and also on AC power to work. You said the pro4's are not connected to a Hub. Also CVR is an additional subscription from Secure. Have you signed up for both or is preventing you from doing so for the reasons listed?

What is continuous video recording (CVR) and how do I use it? (arlo.com)

Re: CVR access

MurrayRa — Tue, 18 Jan 2022 21:58:20 GMT

That doesn't make sense considering the support models under CVR is Pro 4. That model neither uses a hub or AC power............ I uploaded the support camars info

Re: CVR access

dcfox1 — Tue, 18 Jan 2022 22:13:52 GMT

@MurrayRa wrote:
That doesn't make sense considering the support models under CVR is Pro 4. That model neither uses a hub or AC power............ I uploaded the support camars info

The Pro4 can connect to a hub or your wifi but needs a hub connection for CVR as stated in the link I posted. The Hub and outdoor Ac cord is a separate option. Most cameras like Pro3 come with a Hub as the cams connect to that only.

Re: CVR access

MurrayRa — Tue, 18 Jan 2022 22:15:53 GMT

So AC power I can understand that. Just order charging cables. But it still has the issue Pro 4 does not connect to my hub they connect wifi direct...thanks for help

Re: CVR access

MurrayRa — Tue, 18 Jan 2022 22:17:40 GMT

I already have a hub..it did not give me a option to connect to hub....maybe I missed it ill try removing them and reinstall

Re: CVR access

dcfox1 — Tue, 18 Jan 2022 22:25:14 GMT

@MurrayRa wrote:
I already have a hub..it did not give me a option to connect to hub....maybe I missed it ill try removing them and reinstall

Yea If figured you had a hub from your first post so remove the cams and during set up select Hub instead of wifi.

Re: CVR access

MurrayRa — Thu, 20 Jan 2022 02:42:36 GMT

Thank you again once I get the AC cords delivered ill try again
Thanks for help

Re: CVR access

JKrue — Sat, 12 Mar 2022 17:08:16 GMT

I have the same exact issue with multiple Pro 4 cams and a Pro 3 Flood. It doesn't give me an option to select on the same 'CVR Subscription' screen you encountered. I have 3 of 7 cameras hooked into AC power. I do not have a hub, however, I'm under the impression that a hub is not necessary with Pro 4 cameras.

Re: CVR access

StephenB — Sat, 12 Mar 2022 22:39:30 GMT

@JKrue wrote:

however, I'm under the impression that a hub is not necessary with Pro 4 cameras.

I believe a hub is required if you want CVR though.

Re: CVR access

MurrayRa — Sun, 13 Mar 2022 05:45:58 GMT

I got it working. I have 1 connected to hub with other camara(for arming reasons) and 1 connected without hub

Re: CVR access

MurrayRa — Sun, 13 Mar 2022 05:48:34 GMT

I uninstalled everything reinstalled while connected to AC power and 1 without but they both allow CRV now(I also reset the app *deleted all data*)