topic Re: Notification issue in Arlo Pro 4

Notification issue

Tony_A — Mon, 17 Jan 2022 01:39:55 GMT

Hi all. A couple weeks back i set up an Arlo Pro 4 above my garage and all was well. 2 days ago, I noticed that new notifications had stopped at just after 5:00 pm and the camera was inactive. I removed and reinserted the battery and it turned back on and I was able to view the camera from the app. However, I wasn't getting any notifications and new videos are not recording. I then tried to do a factory reset and went through the installation process. The camera is again functioning, but I am still not receiving notifications or seeing videos. Can anyone shed light on this?

Re: Notification issue

jguerdat — Mon, 17 Jan 2022 15:41:29 GMT

Not sure it's an issue but do you have a subscription? That's needed for cloud recordings and any recent changes may have also stopped notifications.

Re: Notification issue

Tony_A — Mon, 17 Jan 2022 16:13:21 GMT

Thanks for the reply. Yes, I do have a subscription. It's a free 3-month subscription that expires on April 2.

Re: Notification issue

JamesC — Mon, 17 Jan 2022 18:45:47 GMT

Tony_A,

Are you able to live stream and record manually? Do those recordings appear in the library?

JamesC

Re: Notification issue

Tony_A — Mon, 17 Jan 2022 23:10:36 GMT

Yes, I can manually record and they do show up in my library

Re: Notification issue

StephenB — Tue, 18 Jan 2022 12:47:16 GMT

@Tony_A wrote:
Yes, I can manually record and they do show up in my library

Have you tried the motion detection test? https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

Also make sure the mode is "Armed".