topic Cannot see videos from previous days in library in Arlo Pro 4

Cannot see videos from previous days in library

Kt-3 — Wed, 12 Jan 2022 14:36:58 GMT

Hi All,
New Arlo Pro 4. Everything seems to be working well except I am unable to view videos from previous days in the library. I can only view the current day videos. For example, if today is 1/12, I can only see videos from 1/12 not 1/11 (I know there are videos from yesterday). Any help is much appreciated!

Re: Cannot see videos from previous days in library

jguerdat — Thu, 13 Jan 2022 15:40:59 GMT

Post a screenshot of the library card showing the available dates at the top.

Re: Cannot see videos from previous days in library

Kt-3 — Thu, 13 Jan 2022 15:55:13 GMT

Attached photos. One from library and one from library by clicking on video feed from today

Re: Cannot see videos from previous days in library

Kt-3 — Thu, 13 Jan 2022 15:55:45 GMT

Photo

Re: Cannot see videos from previous days in library

dcfox1 — Thu, 13 Jan 2022 19:00:51 GMT

@Kt-3 In you first picture you have the filter set to driveway only. Try clearing the filter.

Re: Cannot see videos from previous days in library

Kt-3 — Thu, 13 Jan 2022 19:52:33 GMT

I’ve tried that. When I clear the filter I get the second picture. Nothing.

Re: Cannot see videos from previous days in library

jguerdat — Fri, 14 Jan 2022 14:27:14 GMT

Yup, I saw that, too. I don't understand how the app is showing filtered videos for that date but there's no dot under the date which indicates available videos.

How are the cameras connected - via WiFi or to a hub? Have you rebooted your phone and reinstalled the app as well as tried the web client (my.arlo.com)?