topic Re: Notifications randomly turning off in Arlo Pro 4

Notifications randomly turning off

tayytripp — Wed, 12 Jan 2022 02:18:33 GMT

My notifications randomly keep turning off and it is pretty frustrating. I have to unpair the device and repair it every time in order to get notifications only for them to turn off for no reason later on. How can I fix this? My cameras are in tough to reach areas and its ridiculous that I have to keep removing them from their position, unpairing them, repairing them, and then remounting. Thanks for any help.

Re: Notifications randomly turning off

StephenB — Wed, 12 Jan 2022 11:44:01 GMT

@tayytripp wrote:

My notifications randomly keep turning off and it is pretty frustrating.

Are the cameras going off-line?

Are you still getting recordings (and just missing notifications). Or are the recordings stopping too?

Re: Notifications randomly turning off

tabbrown88 — Wed, 12 Jan 2022 18:19:46 GMT

I am having the same issue. My camera has not went offline. It sent me a notification this morning and then this afternoon i looked, and i have several recordings but did not receive a notification.

Re: Notifications randomly turning off

tayytripp — Wed, 12 Jan 2022 20:37:51 GMT

It’s a possibility they could go off. I am
Not positive. But no, it stops the recording and notifications.

Re: Notifications randomly turning off

JamesC — Wed, 09 Feb 2022 17:53:16 GMT

A recent Arlo cloud release (automatic update) should have addressed the push notification issue that many users have been experiencing. Please let us know if you're still experiencing an issue receiving push notifications.

JamesC

Re: Notifications randomly turning off

tayytripp — Fri, 18 Feb 2022 03:18:05 GMT

Negative. I just unpaired the camera. And then repaired. I’m still not getting notifications from this camera but I get them on others. It’s starting to be extensive issues at this point.

Re: Notifications randomly turning off

tayytripp — Fri, 18 Feb 2022 03:24:35 GMT

To add onto this. I pay for the monthly subscription service as well. I don’t understand why this specific camera will not work.

Re: Notifications randomly turning off

JamesC — Tue, 22 Feb 2022 23:12:21 GMT

Given the troubleshooting steps you've already exhausted, I encourage you to reach out to the support team through the Arlo mobile app and open a ticket on this issue.

JamesC