topic Pro 4 camera will not connect to router in Arlo Pro 4

Pro 4 camera will not connect to router

Dsharpe — Thu, 06 Jan 2022 23:47:15 GMT

I have gone through all the recommendations and settings several times now with no luck.

Re: Pro 4 camera will not connect to router

jguerdat — Fri, 07 Jan 2022 14:53:49 GMT

But you haven't said what "all the recommendations" were that you tried. The usual suggestions of making sure you're on the 2.4GHz band as well as trying the camera reset procedure would have been tried but we don't know that.

Re: Pro 4 camera will not connect to router

Dsharpe — Fri, 07 Jan 2022 15:09:57 GMT

I made the recommended changes to my iPhone, made sure I selected a 2.4 ghz network, reset the sync, put phone and camera close to the router, went through the steps to add a camera, it would chime after the QR code but would not go any further.
Thank you for your assistance.

Re: Pro 4 camera will not connect to router

jguerdat — Fri, 07 Jan 2022 15:11:51 GMT

When you reset the camera did you hold the button for >15 seconds until the LED started flashing amber? Have you tried using the web client which sometimes works better? my.arlo.com

Re: Pro 4 camera will not connect to router

Dsharpe — Fri, 07 Jan 2022 15:16:29 GMT

I did try the reset with amber light.
I have not tried web client. What is that exactly?

Re: Pro 4 camera will not connect to router

jguerdat — Fri, 07 Jan 2022 15:19:41 GMT

I posted the address in my previous post but here's the whole thing:

https://my.arlo.com

Use a computer to access that URL or use your mobile browser but set it to use the desktop version of the site.