topic Re: Conformity arlo pro 4 in Arlo Pro 4

Conformity arlo pro 4

Tamir55 — Mon, 03 Jan 2022 09:10:45 GMT

Hello Arlo friends,
I’ve just bought a set of 3 Arlo pro 4 cameras without a base station on Amazon to expand the Arlo pro 3 system that I have.
The product is stuck at the custom by the Israeli communication office demanding for documents. After negotiations we are left with one gap which is the 3rd line in the radio spectrum - EN 300 220-2 V3.1.1 in the EU declaration of conformity. They are asking what is the frequency of this one and a document confirming that.

Arlo support and the seller don’t know what I’m taking about.

Anyone who can help here?

Thanks!!!

Re: Conformity arlo pro 4

StephenB — Mon, 03 Jan 2022 12:04:46 GMT

@Tamir55 wrote:
Hello Arlo friends,
I’ve just bought a set of 3 Arlo pro 4 cameras without a base station on Amazon to expand the Arlo pro 3 system that I have.
The product is stuck at the custom by the Israeli communication office demanding for documents. After negotiations we are left with one gap which is the 3rd line in the radio spectrum - EN 300 220-2 V3.1.1 in the EU declaration of conformity. They are asking what is the frequency of this one and a document confirming that.

It uses 2.4 gHz wifi; the radio isn't in the 25-100 Mhz band that EN 300 220-2 V3.1.1 is focussed on.

You could try using the datasheet - highlighting the reference to 2.4 gHz. https://www.arlo.com/en-us/images/documents/arlopro4/Arlo_Pro4_Data_Sheet_US.pdf

Re: Conformity arlo pro 4

Tamir55 — Tue, 04 Jan 2022 16:28:39 GMT

thanks!

what is the EN 300 220-2 V3.1.1 used for?

where can I see that the freq is 25-100 Mhz?

Re: Conformity arlo pro 4

StephenB — Tue, 04 Jan 2022 17:42:37 GMT

@Tamir55 wrote:

thanks!

what is the EN 300 220-2 V3.1.1 used for?

where can I see that the freq is 25-100 Mhz?

Look in the title of the specification (link is below)

https://www.etsi.org/deliver/etsi_en/300200_300299/30022001/03.01.01_60/en_30022001v030101p.pdf

Re: Conformity arlo pro 4

czohar — Thu, 20 Jan 2022 11:00:53 GMT

HI @Tamir55

I have the exact same problem with the Israeli custom.

The custom is not excepting the documents people posted here -
https://www.arlo.com/en-us/images/documents/arlopro4/Arlo_Pro4_Data_Sheet_US.pdf
and
https://www.etsi.org/deliver/etsi_en/300200_300299/30022001/03.01.01_60/en_30022001v030101p.pdf

They are asking for a document with the manufacturer's name (Arlo) and a mention of the 3002200 frequency

Have you found a solution?

My cameras are stuck there for 2 months now...

Re: Conformity arlo pro 4

StephenB — Thu, 20 Jan 2022 11:39:56 GMT

@czohar wrote:

HI @Tamir55

I have the exact same problem with the Israeli custom.

The custom is not excepting the documents people posted here -
https://www.arlo.com/en-us/images/documents/arlopro4/Arlo_Pro4_Data_Sheet_US.pdf
and
https://www.etsi.org/deliver/etsi_en/300200_300299/30022001/03.01.01_60/en_30022001v030101p.pdf

They are asking for a document with the manufacturer's name (Arlo) and a mention of the 3002200 frequency

Have you found a solution?

My cameras are stuck there for 2 months now...

Weird, since the camera simply doesn't use that spectrum.

It sounds like you need a custom document from Arlo. @JamesC: is this something that you can help with.

Re: Conformity arlo pro 4

czohar — Mon, 24 Jan 2022 17:07:33 GMT

Trying my luck again (-:
@Tamir55 - any luck?
@JamesC , can you please assist?

Re: Conformity arlo pro 4

JamesC — Mon, 24 Jan 2022 18:46:17 GMT

czohar,

I've escalated this topic to the care team. I will provide an update as soon as I have more information.

JamesC

Re: Conformity arlo pro 4

Tamir55 — Mon, 04 Apr 2022 12:04:13 GMT

Hi, any update?
My Arlo pro 4 are stuck at custom for 3 months ….

Re: Conformity arlo pro 4

czohar — Mon, 04 Apr 2022 14:24:02 GMT

Yes!

I got it approved! (never give up)

Tell me how I can contact you and ill explain

Re: Conformity arlo pro 4

Tamir55 — Mon, 04 Apr 2022 18:29:19 GMT

Tamir55