topic Re: Pro4 XL cameras connected to smart hub not recording in Arlo Pro 4

Pro4 XL cameras connected to smart hub not recording

mbnchen1 — Wed, 29 Dec 2021 21:06:20 GMT

Pro 4 XL cameras connected to a smart hub not recording.

Re: Pro4 XL cameras connected to smart hub not recording

StephenB — Tue, 28 Dec 2021 11:51:41 GMT

@mbnchen1 wrote:
Pro 4 XL cameras connected to a smart hub not recording.

Do you mean local recording? Or cloud recording?

If you mean cloud recording, have you checked the subscription status?

Re: Pro4 XL cameras connected to smart hub not recording

mbnchen1 — Tue, 28 Dec 2021 18:49:02 GMT

Hi, Stephen, I am still learning how to reply in this Arlo community site. Before I figured out how to reply, I went ahead to post a new one with more clear description of the issue. 3-month cloud recording has expired. I did not realize the initial set up of the new purchase was connected to Arlo cloud. I set up the local recording yesterday but I don't see any recording so I posted the question but I did not mention local recording. I started suspecting VMB4540 smart hub does not have internal storage capability. I found out about a USB thumb is needed for local recording so I inserted on on the back of the hub and followed the steps on the hub setting to format the thumb drive. It shows ready but when I go to Library, I don't see any record and only get a message saying "There was an error obtaining your library. Arlo team is working on this issue and try again". How can Arlo team work on this issue of local recording?

Re: Pro4 XL cameras connected to smart hub not recording

StephenB — Tue, 28 Dec 2021 20:49:19 GMT

I replied to your new post, and suggest that we continue there (to avoid confusion).