topic One Arlo Pro 4 camera is not recording while the others are in Arlo Pro 4

One Arlo Pro 4 camera is not recording while the others are

GSD — Mon, 27 Dec 2021 21:36:43 GMT

I'm using the 9.99/month recording feature successfully on 5 of my 6 cameras. The camera that isn't recording was working previously. It continues to issue notifications on my phone but I only get one still image.

Re: One Arlo Pro 4 camera is not recording while the others are

dcfox1 — Mon, 27 Dec 2021 22:58:13 GMT

@GSD wrote:
I'm using the 9.99/month recording feature successfully on 5 of my 6 cameras. The camera that isn't recording was working previously. It continues to issue notifications on my phone but I only get one still image.

Do you have the old smart plan with 5 cams max or have you upgraded the the newer secure plan with unlimited cams for same price? Also have you checked that the 6th cam is active in a plan in the subscription setting.

Re: One Arlo Pro 4 camera is not recording while the others are

GSD — Mon, 27 Dec 2021 23:01:06 GMT

I have the newer unlimited plan. The errant camera was recording after I signed up but has since quit ÅND does not appear on my camera list for the record feature.

Re: One Arlo Pro 4 camera is not recording while the others are

StephenB — Tue, 28 Dec 2021 01:47:30 GMT

@GSD wrote:

I have the newer unlimited plan. The errant camera was recording after I signed up but has since quit ÅND does not appear on my camera list for the record feature.

You might need to remove the camera, and then re-add it.

Re: One Arlo Pro 4 camera is not recording while the others are

GSD — Tue, 28 Dec 2021 02:00:41 GMT

Removal crossed my mind BUT it is still providing alerts and still images so is communicating with my modem-WI-FI. I looked in vain for an "ADD" feature inside the record function.

Re: One Arlo Pro 4 camera is not recording while the others are

StephenB — Tue, 28 Dec 2021 02:03:47 GMT

@GSD wrote:

Removal crossed my mind BUT it is still providing alerts and still images so is communicating with my modem-WI-FI. I looked in vain for an "ADD" feature inside the record function.

Are you looking in the mode? https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them