topic Re: RMA return instructions in Arlo Pro 4

RMA return instructions

stephenramsden — Fri, 24 Dec 2021 13:02:32 GMT

Still waiting for an email with return instructions for a defective solar charger.

Does anyone know where to ship it?

ARLO?

Case Number: 42862713
Subject: I need to replace a faulty solar charger for ARLO Pro 4
Created Date: 12/23/2021

Re: RMA return instructions

JamesC — Mon, 27 Dec 2021 19:48:48 GMT

stephenramsden,

Did you purchase from arlo.com or a different retailer?

To request an RMA from Arlo support, take a look at these instructions: How do I request a Return Material Authorization (RMA)?

JamesC

Re: RMA return instructions

stephenramsden — Sat, 01 Jan 2022 01:48:17 GMT

This is the receipt from Amazon where I purchased the solar charger. I have already returned it to Arlo and they sent me the wrong replacement, a VMA3600. I m in the process of trying to get that replaced with the correct one. The case# is 42872332