topic Re: Pro 4 wont connect to WIFI in Arlo Pro 4

Pro 4 wont connect to WIFI

jprevat — Fri, 17 Dec 2021 16:53:37 GMT

Camera is brand new out of the box and wont connect to WIFI. It does show up as discoverable devices though.

I have reset the Netgear7550 router and made sure to change the ssid and password to only use letters and numbers.

It goes through the setup sequence with no problem and I get a chime once I scan the QR code.

After the chime the blue light flashes 10 times then I get a quick amber flash and then no more lights from the camera.

I have tried the desktop and mobile apps to no avail with the same failure point.

I have a 3 camera arlo system on a different wifi network and they work great.

Thank you ahead of time for any help!

Re: Pro 4 wont connect to WIFI

JattM — Sat, 18 Dec 2021 02:52:13 GMT

Do you have a VPN running on your phone or computer? If so, try turning VPN off, do a hard reset on the camera, and then attempt to connect. VPN was the issue with my iPhone the first time I tried to connect a Pro 4.

Re: Pro 4 wont connect to WIFI

jprevat — Mon, 20 Dec 2021 18:25:19 GMT

I have the VPN disabled and have hard reset everything... even the router back to factor specs just to be sure any changes I made in the past were not the issue.

Re: Pro 4 wont connect to WIFI

JattM — Tue, 21 Dec 2021 01:24:26 GMT

I ended up returning the first Pro 4 camera and exchanging it for a new one (having Amazon Prime sometimes pays off). The new one synched with my base station on the first try.