topic Re: App will not see connected camera in Arlo Pro 4

App will not see connected camera

MarkerK — Sat, 18 Dec 2021 16:22:39 GMT

The Camera is shown connected in the Router but the app says connection failed. The app will not let me add the Pro 4 as a new device.

Re: App will not see connected camera

StephenB — Sat, 18 Dec 2021 18:40:19 GMT

@MarkerK wrote:
The Camera is shown connected in the Router but the app says connection failed. The app will not let me add the Pro 4 as a new device.

Maybe try again from a PC (browse to my.arlo.com)

Re: App will not see connected camera

JamesC — Mon, 20 Dec 2021 17:33:56 GMT

MarkerK,

Try plugging the camera in using a charging cable, allow it to charge for a short period of time and attempt a factory reset. After the reset is finished, attempt onboarding again. Do you still experience the same behavior?

How do I factory reset and re-sync my Arlo camera?

JamesC