topic Re: Pro 4 could not be discovered in Arlo Pro 4

Pro 4 could not be discovered

Kylewan — Sun, 12 Dec 2021 06:37:00 GMT

Hi there, my problem is discovery issue again.

I have browsed on the community about same issue but i still could not get it solved.

My situation:

Tried iOS and PC Browser Firefox

All three pro 4 stuck in discovery stage in the setup process.

All three cameras got their IP addresses in Router Attached Devices page

Blue lights kept blinking during discovery

No VPN

Router had been accepting all new devices.

Factory reset by pressing sync button and the installation procedures had been repeated many times.

Any suggestion??

Thank you very much!!

Re: Pro 4 could not be discovered

StephenB — Mon, 13 Dec 2021 21:17:44 GMT

@Kylewan wrote:

Factory reset by pressing sync button and the installation procedures had been repeated many times.

Any suggestion??

@GC12GLADIATOR recently posted that using a code generator instead of the Arlo app/browser to generate the QR code worked. Not something I've used myself, but worth a try. If that does solve it, please let us know.

Also, if the PC you are using is connected with WiFi, then try connecting it with ethernet (if it has an ethernet port of course). You might also try another browser.

Re: Pro 4 could not be discovered

Kylewan — Sun, 12 Dec 2021 13:37:39 GMT

Thanks for your suggestions!

I have tried Chrome as well.

The Wifi QR code generator does not work for me. The camera does not respond to it.

~~I wonder it would be the issue related to termination of service in China but i am in Hong Kong. (not likely, arlo cam is still selling in HK)~~

Re: Pro 4 could not be discovered

StephenB — Sun, 12 Dec 2021 13:51:06 GMT

@Kylewan wrote:

I wonder it would be the issue related to termination of service in China but i am in Hong Kong. (not likely, arlo cam is still selling in HK)

Arlo Secure is listed as available in HK, so I don't think it's related to the termination of service in the rest of China.

You might need to contact support. That can be a challenge if you can't onboard the cameras. Perhaps one of the mods can assist with creating/escalating a case.

Re: Pro 4 could not be discovered

JattM — Sat, 18 Dec 2021 02:57:30 GMT

Did you try synching the cameras close to the router (within ~6 feet)?

Re: Pro 4 could not be discovered

Kylewan — Mon, 20 Dec 2021 01:48:31 GMT

Thanks for all your support!

I’ve solved the problem.
I believe it was due to unknown crash on 2.4G SSID.
After factory reset of router and renamed SSID, I successfully discovered my cameras.
The tasks now is to reconnect all other 2.4G devices.