topic Re: Arlo Support Hasn't Responded for Two Weeks, and now my warranty has expired in Arlo Pro 4

Arlo Support Hasn't Responded for Two Weeks, and now my warranty has expired

cab2711 — Wed, 08 Dec 2021 17:51:24 GMT

My camera quit working 14 days ago (says it is offline). I have sent three messages to Arlo with no response. I tried to find a phone number for them, and I did find one on a website from a customer. I tried those numbers, but since now I am beyond my year warranty, that phone number does nothing, and the other phone number states the mailbox is full.

I am getting ready to file with the Better Business Bureau, but have no idea where they are even located, as that isn't stated on their website either.

Camera is showing offline. I have done everything stated, and it still does not work. When I insert battery, I get a long blue light and a short amber light.

Does anyone have any suggestions?

Re: Arlo Support Hasn't Responded for Two Weeks, and now my warranty has expired

StephenB — Wed, 08 Dec 2021 16:36:46 GMT

Can you confirm this is a Pro 4 camera?

Do you also have a base station, or is the camera connected directly to your home wifi?

Have you tried the full reset procedure here: https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

Re: Arlo Support Hasn't Responded for Two Weeks, and now my warranty has expired

cab2711 — Wed, 08 Dec 2021 17:08:15 GMT

Pro 4 connected to wifi....no base station. I have done everything support stated in online documentation.

When I re- insert battery, I get a long blue light and then a short amber light.

Re: Arlo Support Hasn't Responded for Two Weeks, and now my warranty has expired

JamesC — Wed, 08 Dec 2021 22:41:22 GMT

cab2711,

The amber light indicates the connection failed. Have you changed anything with your home WiFi network recently? New router, new SSID/Password, etc.?

JamesC