topic Re: Can't sync Arlo 4 after amber and blue lights ok in Arlo Pro 4

Can't sync Arlo 4 after amber and blue lights ok

Doug-Padgett — Wed, 08 Dec 2021 14:26:10 GMT

This is my 4th camera. First 3 went fine. Tried procedure 6 times. All attempts fail in the final discovery sequence. Replaced battery; deleted and started over; changed netwoks; made sure my Samsung phone was on same networks. Horrible customer service not being able to call support. Lots of money for this. Where's your phone number?

Re: Can't sync Arlo 4 after amber and blue lights ok

jguerdat — Wed, 08 Dec 2021 14:28:27 GMT

Try the reset procedure found in the FAQs in the support section here. Hold the button for >10 seconds until the LED flashes amber and try again.

Re: Can't sync Arlo 4 after amber and blue lights ok

Doug-Padgett — Wed, 08 Dec 2021 16:39:32 GMT

I deleted it from my app; I performed the factory re-set; I got the amber light; I got the blue blinking light; all this about 6 times. Sorry-that's what I meant by my short-hand in my first message. My other three cameras are working fine. How do I send this back. It is intolerable that Arlo does not have a phone for customer service and forces the community to answer. There is not even a way I can see to return a bad product. Please help!

Re: Can't sync Arlo 4 after amber and blue lights ok

JamesC — Wed, 08 Dec 2021 17:48:07 GMT

Doug-Padgett,

Try connecting the charging cable and then go through the onboarding process again. Do you still experience the same behavior?

JamesC

Re: Can't sync Arlo 4 after amber and blue lights ok

Doug-Padgett — Thu, 09 Dec 2021 12:45:05 GMT

Thanks. I did that two previous time-no luck. Then waited a day and it has finally worked. I'm connected! I still have a real problem with no "factory support".