topic Re: Pro 4 - can't get my cameras to connect in Arlo Pro 4

Pro 4 - can't get my cameras to connect

BAW318 — Fri, 03 Dec 2021 01:48:43 GMT

Hi I just got a arlo pro 4. I can't get my cameras, which I charged, to connect. I can't find any phone support. I am about to send them back.

Re: Pro 4

dcfox1 — Thu, 02 Dec 2021 21:01:19 GMT

@BAW318 wrote:
Hi I just got a arlo pro 4. I can't get my cameras, which I charged, to connect. I can't find any phone support. I am about to send them back.

Need more details for someone here to help. What have you tried, where do you get stuck? Are you trying to connect to your wifi or a Hub/Base? Also have have you read the FAQ here for set up information. There is a video of the set up.

Re: Pro 4

SantaFeDawn — Sun, 05 Dec 2021 15:19:21 GMT

I’m boxing mine up to return. I set up a separate 2.4 GHz on my Airport Time Capsule and none of the three cameras can be found. BestBuy has no clue, Arlo has no support. Not giving my money to a company that cares so little about customer support.

Re: Pro 4

JamesC — Mon, 06 Dec 2021 17:03:32 GMT

SantaFeDawn,

What LED behavior do you see on the cameras? What error messages are you getting and at what point during setup are they shown?

JamesC

Re: Pro 4

SantaFeDawn — Mon, 06 Dec 2021 17:27:53 GMT

I have an Airport Time Capsule. Dual band. The cameras chime for the QR code but cannot be “found”. I set up a separate 2.4Ghz band for the iPhone to use for WiFi but it will not connect.

Re: Pro 4

SantaFeDawn — Mon, 06 Dec 2021 17:30:09 GMT

The blue light flashes while it searches for the camera but eventually stood and says “ no camera found”.

Re: Pro 4

StephenB — Mon, 06 Dec 2021 19:22:14 GMT

How is the WiFi encryption set up on the Airport Capsule? WPA2???

Re: Pro 4

SantaFeDawn — Mon, 06 Dec 2021 20:40:07 GMT

It’s WPA2

Re: Pro 4

StephenB — Tue, 07 Dec 2021 01:01:37 GMT

Have you tried using a PC (or Mac)? Browse to my.arlo.com.

Sometimes it will onboard from a PC/Mac more easily.

Re: Pro 4

SantaFeDawn — Tue, 07 Dec 2021 01:57:57 GMT

Thank you. Just tried that twice but with the same result. It chimes at the QR code but spins and finally says no camera can be found.

Re: Pro 4

StephenB — Tue, 07 Dec 2021 11:42:45 GMT

@SantaFeDawn wrote:
Thank you. Just tried that twice but with the same result. It chimes at the QR code but spins and finally says no camera can be found.

Maybe try a factory reset first. https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

If you can connect the PC/Mac to the router with ethernet, that might also help.

Re: Pro 4

SantaFeDawn — Tue, 07 Dec 2021 14:16:50 GMT

A good idea, but none of the three cameras have ever been “found” in order to be registered, so They do not show up on my account to “forget”. But, every time I re-attempt connecting the cameras, simply removing and replacing the batteries does not get the blue light blinking. I’ve had to do the reset button every time. Could that mean the cameras are defective?

Re: Pro 4

StephenB — Tue, 07 Dec 2021 15:18:40 GMT

@SantaFeDawn wrote:

A good idea, but none of the three cameras have ever been “found” in order to be registered, so They do not show up on my account to “forget”.

Obviously you can't remove the cameras from the account. But you can hold down the sync button until you get the three amber blinks. Have you done that?

Re: Pro 4

SantaFeDawn — Tue, 07 Dec 2021 16:50:10 GMT

Sure did, every time!

Re: Pro 4

b_j_h — Tue, 07 Dec 2021 18:37:38 GMT

Same issue here…

Definitely on a 2.4 GHz connection, which is online.

Blue light flashing..

Scan the QR code, and get the chime..

Blue light flashes about 6 times, then flashes amber once, then goes out..

After a while, no camera found.

Have tried on various iOS devices, as well as a Windows PC.

Any assistance welcome, otherwise will try a different camera.

Thanks

Re: Pro 4

SantaFeDawn — Tue, 07 Dec 2021 18:58:34 GMT

Just so everyone knows what has been tried…

1. Directions followed precisely. Sign onto wifi on phone and app when promised. Scan QR Code for chime. Continue to "finding" camera…wait while it spins endlessly and then says "no camera found"

2. Remove battery, reset app to Try Again, insert battery, reset to factory waiting for amber light then blue light. Scan QR Code for chime, camera still cannot be found.

3. Set up separate 2.4 Ghz band on wifi router and select the 2.4 on the iPhone. Still no connection.

4. Rename WiFi Network to short with no spaces no special character. Still no connection.

5. Log in from iMac…again get as far as QR Code scan and chime until it won't connect.

Re: Pro 4 - can't get my cameras to connect

jhamilton4282 — Tue, 07 Dec 2021 19:14:11 GMT

I'm having the same problem and am frustrated by the lack of support from the online chat. Very poor service, no live person to talk to.

Re: Pro 4 - can't get my cameras to connect

bstone01 — Tue, 07 Dec 2021 19:29:37 GMT

I'm just curious, any update on this? I'm having the same issue. I've been using Arlo cameras for years now at two residences (mine and my in-laws) and I've just upgraded my in-laws system to the new Arlo Pro 4. Two of the cameras connected to their wi-fi with no issues. The third camera will not connect. The battery is fully charged, the process goes all the way through to the end and after the scan (with chime) it just searches but never finds the network. Again, the first two cameras in this 3 camera system connected with no issues. I've now taken this new camera to my house and tried to connect to my wi-fi with no issues. I tried connecting to my base station as well, no luck. Virtual support offered no assistance. Now what?

Re: Pro 4 - can't get my cameras to connect

SantaFeDawn — Tue, 07 Dec 2021 19:41:54 GMT

The most frustrating part is that Arlo offers really no tech support. Since I cannot get my camera to be "found" so that I can register, I cannot buy a subscription or receive phone tech support to resolve the problem. From many friends, the older models with the hub connection were much better. The Pro 4 cameras apparently have flaws. I think my only alternative is to return the camera set to Best Buy and go with an alternative brand with better customer support.

Re: Pro 4 - can't get my cameras to connect

stevettocs — Tue, 07 Dec 2021 23:59:21 GMT

Same exact issue here. Pro 4 was working fine for weeks beforehand. It lost connection and now can't find the device after /reset/removal, etc......