topic Re: New Arol pro 4 camera does not blink in Arlo Pro 4

New Arol pro 4 camera does not blink

nelsonxu2021 — Sat, 04 Dec 2021 22:24:15 GMT

I have just bought an Arlo pro 4 XL from Costco. First question: Dose camera already have battery installed?

Second question: Camera housing does not come out when I press a button; Third question: Cannot scan QR code as camera does not blink blue.

Thank you in advance.

Re: New Arol pro 4 camera does not blink

StephenB — Sun, 05 Dec 2021 11:36:05 GMT

@nelsonxu2021 wrote:

I have just bought an Arlo pro 4 XL from Costco. First question: Dose camera already have battery installed?

Yes

@nelsonxu2021 wrote:

Camera housing does not come out when I press a button

It should, though it can be a bit finicky. Press and release the button, and it should slide partway out of the housing. Press/release it a second time, and you should be able to pull the camera out of the housing.

@nelsonxu2021 wrote:

Third question: Cannot scan QR code as camera does not blink blue.

Are you seeing any LED activity? You might need to charge the camera.

Re: New Arol pro 4 camera does not blink

nelsonxu2021 — Sun, 05 Dec 2021 15:56:50 GMT

Hi Stephen,

Thank you for answering my questions.

Two more questions:

1. The package include three rechargeable batteries, are they extras?

2. How long do I need to charge camera first time?

Really appreciate!

Re: New Arol pro 4 camera does not blink

nelsonxu2021 — Sun, 05 Dec 2021 16:09:09 GMT

Hi Stephen,

Sorry for another question: Camera housing still didn't come out even I press/release multiple times.

Do you think that I need to return this product?

Please advise.

Re: New Arol pro 4 camera does not blink

StephenB — Mon, 06 Dec 2021 00:48:49 GMT

@nelsonxu2021 wrote:

1. The package include three rechargeable batteries, are they extras?

No, they need to be inserted into the camera.

@nelsonxu2021 wrote:

2. How long do I need to charge camera first time?

A couple hours is enough. Once onboarded, you'll be able to see the charge level (and charge them longer if needed).

Re: New Arol pro 4 camera does not blink

StephenB — Mon, 06 Dec 2021 00:50:38 GMT

@nelsonxu2021 wrote:

Sorry for another question: Camera housing still didn't come out even I press/release multiple times.

Have you tried shaking it, to get it to slide out after releasing it?