topic Re: Samsung note20 ultra in Arlo Pro 4

Samsung note20 ultra

geer44 — Wed, 01 Dec 2021 02:18:16 GMT

alert image is not visible on Android mail. Same email alert is visible on outlook mail, Google web mail, and iPad. Samsung said remove and replace everything. Anything less drastic? Android can see other images fine, just not alerts.

Re: Samsung note20 ultra

StephenB — Wed, 01 Dec 2021 11:34:26 GMT

Maybe try adding web push, and see if you can see the notifications that way.

Do you need to use Samsung's email client? You could of course just use gmail or outlook apps on the phone.

Re: Samsung note20 ultra

geer44 — Wed, 01 Dec 2021 22:37:13 GMT

Thank you!! I may not be bright enough to understand, but let me clarify. When Arlo sends alert email from a camera alarm, it contains a static image and link to a recorded video on the Arlo website. My wife's iphone, Google web mail, and outlook app on Android all show the image. Where outlook on PC and Android mail app do not. Android reveals a box when selected, where the image should be, strangely PC Outlook does not.
Android mail features indenting and VIP inboxes that I use a lot. I would prefer Android outlook otherwise.
I am assuming this is not a user setting but the format of the image sent. Thank you again for your help.

Re: Samsung note20 ultra

StephenB — Thu, 02 Dec 2021 00:14:45 GMT

Personally I use web push as the notification (not email), and use an iPhone. So I can't help much with the note20 email question. There are plenty of Android users here, hopefully they can help more.

Do you have animated preview enabled? https://kb.arlo.com/000062568/What-is-the-animated-preview-and-how-does-it-work

If you do, maybe try turning it off, and see if that resolves it.

Re: Samsung note20 ultra

geer44 — Thu, 02 Dec 2021 02:35:27 GMT

Thank you sir. I finally found the push notifications on PC-Arlo. It offers you to add email addresses for alerts. I could not find this on the Android-Arlo. I tried other addresses. The animated preview appears to be IOS. How the image is decoded by Android Mail must be different from Outlook app on Android. Perhaps there is no Android user tech solution. Thank you for all your help.

Re: Samsung note20 ultra

StephenB — Thu, 02 Dec 2021 12:37:17 GMT

@geer44 wrote:
The animated preview appears to be IOS.

No, it's both Android and iOS. But it might not be relevant to email notifications.

@geer44 wrote:
Thank you sir. I finally found the push notifications on PC-Arlo. It offers you to add email addresses for alerts.

There is a checkbox for web push ("Push Notification"). Is that checked?

You can enable both web push and email simultaneously. Personally I only use web push.

Re: Samsung note20 ultra

geer44 — Wed, 08 Dec 2021 16:18:03 GMT

Yes it is. Another observable is when the Android alert email is opened, the image field box appears with what looks like the image for a small fraction of a second before a blank box replaces it, as it is opening. On subsequent message opening and closing this flash does not occur. If this were a PC, I would suspect an add-on or virus software. Clicking on the box opens the app to see the video.

Re: Samsung note20 ultra

StephenB — Wed, 08 Dec 2021 16:22:07 GMT

Do you have the same symptoms if you remove the email address from the rule, and only use web push?