topic Re: Complete failure in Arlo Pro 4

Water Ingress

McleanP123 — Tue, 26 May 2026 19:17:08 GMT

This is an absolute joke of customer service, I bought 3 cameras to protect our property 200 miles away. They worked ok at the start. The batteries wont charge and when taking them down discovered they are all full of water. Can't speak to anyone either. They were all fitted under the eaves of the property

Re: Complete failure

BrookeN — Tue, 26 May 2026 19:16:50 GMT

I do not see any cameras on the account. Can you send me a email address associated with the Arlo account? You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Complete failure

McleanP123 — Tue, 09 Jun 2026 16:53:25 GMT

Hi there,

Is there any news on the cameras before I cancel the subscription?

Kind regards

Paul McLean

Re: Complete failure

BrookeN — Tue, 09 Jun 2026 18:33:36 GMT

Can you send me a message with a good callback number as well as a good time to call and I will have support reach back out to you.

Re: Complete failure

McleanP123 — Wed, 10 Jun 2026 13:47:00 GMT

Hi,

My name is thanks again for your help.

Kind regards

Paul

Re: Complete failure

BrookeN — Wed, 10 Jun 2026 13:47:30 GMT

Thank you for providing that information. I have reached out to support, they will be reaching out as soon as possible.