topic Re: Pro4 cannot connect to 2.4GHz Wifi in Arlo Pro 4

Pro4 cannot connect to 2.4GHz Wifi

JLM78 — Mon, 22 Nov 2021 21:22:12 GMT

I just got my Pro 4 (4 set), I charged the batteries, installed the app, signed up for an account and followed instructions... but, I cannot add any cameras ;-(

I get them to chime when scanning the QR code and I get to the screen where it says "Looking for your Arlo device" with the spinning radar wheel. It then does that for a couple minutes. Meanwhile, the blue flashing light on the Pro4 stops very early in the process, then goes fast orange for a second and then stops. Radar wheel eventually says camera can't be discovered.

Some details

- I use a 2.4 Ghz modem (provided by SFR - France)

- I'm certain I've entered the SSID and password correctly

- I've tried this on several iPhones and on my desktop as well : same result

Thank you very much for your help !

Re: Pro4 cannot connect to 2.4GHz Wifi

StephenB — Mon, 22 Nov 2021 21:26:11 GMT

Are there unusual characters or punctuation in your network name or password?

Re: Pro4 cannot connect to 2.4GHz Wifi

JLM78 — Tue, 23 Nov 2021 06:09:54 GMT

Thanks Stephen.
No special character and the password is a copy-paste from the admin page of the Wifi router (so no error there in typing the password)

Re: Pro4 cannot connect to 2.4GHz Wifi

StephenB — Tue, 23 Nov 2021 11:54:29 GMT

@JLM78 wrote:
No special character and the password is a copy-paste from the admin page of the Wifi router (so no error there in typing the password)

FWIW, sometimes I've noticed an extraneous space when copy/pasting - which might be a problem.

Is the router configured to use WPA2?