topic Re: One Pro 4 camera will not connect in Arlo Pro 4

One Pro 4 camera will not connect

Cgagnon04330 — Thu, 29 Jan 2026 20:47:45 GMT

I have 6 total Arlo cameras (Pro 3 & 4) and one Pro 4 I have never been able to get setup. I must have tried 100 times over the past few months. Could I have received a defective camera? Will Arlo replace a junk camera? No issues setting up the other 2 Pro 4s so it has to be this specific camera.

Re: One Pro 4 camera will not connect

ShayneS — Fri, 30 Jan 2026 00:22:54 GMT

Hi @Cgagnon04330

Is this a used device? How old is it and where did you purchase it?

Thanks

Re: One Pro 4 camera will not connect

Cgagnon04330 — Fri, 30 Jan 2026 12:03:38 GMT

I bought a 3 pack of the pro 4 cameras from Best Buy over 6 months ago. They were new not used.

Re: One Pro 4 camera will not connect

ShayneS — Fri, 30 Jan 2026 18:55:44 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible.