https://community.arlo.com/t5/Arlo-Pro-4/Device-image-shows-person-but-no-video/m-p/2460935#M16494 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1105">@Dood</a>&nbsp;wrote:<BR /> <P>Out early this morning. The "device" tab shows me outside 12 minutes ago but the "feed" has no video and I received no alert.</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>How far were you from the camera?</P> <P>&nbsp;</P> <P>Can you confirm that you have a Pro 6 camera (which has a USB-C charging port, not the magnetic connector used in previous Pro/Ultra cameras)?</P> Mon, 29 Sep 2025 12:00:58 GMT StephenB 2025-09-29T12:00:58Z https://community.arlo.com/t5/Arlo-Pro-4/Device-image-shows-person-but-no-video/m-p/2460928#M16493 <P>Out early this morning. The "device" tab shows me outside 12 minutes ago but the "feed" has no video and I received no alert.</P><P>&nbsp;</P><P>Arlo Pro4 with no firmware updates available</P> Mon, 29 Sep 2025 10:19:50 GMT https://community.arlo.com/t5/Arlo-Pro-4/Device-image-shows-person-but-no-video/m-p/2460928#M16493 Dood 2025-09-29T10:19:50Z https://community.arlo.com/t5/Arlo-Pro-4/Device-image-shows-person-but-no-video/m-p/2460935#M16494 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/1105">@Dood</a>&nbsp;wrote:<BR /> <P>Out early this morning. The "device" tab shows me outside 12 minutes ago but the "feed" has no video and I received no alert.</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>How far were you from the camera?</P> <P>&nbsp;</P> <P>Can you confirm that you have a Pro 6 camera (which has a USB-C charging port, not the magnetic connector used in previous Pro/Ultra cameras)?</P> Mon, 29 Sep 2025 12:00:58 GMT https://community.arlo.com/t5/Arlo-Pro-4/Device-image-shows-person-but-no-video/m-p/2460935#M16494 StephenB 2025-09-29T12:00:58Z