topic Re: Loss of CVR plan after reset the camera in Arlo Pro 4

Loss of CVR plan after reset the camera

hnec — Sat, 26 Jul 2025 15:55:41 GMT

I have subscribed a CVR plan for one of my Pro 4 camera which is originally connected to my smart hub. However, my smart hub is out of order and I need to re-connect my Pro 4 camera to my wi-fi directly. After reset of the camera, the CVR plan of the Pro 4 cannot work.

I login to my account and go to CVR subscription. It keeps showing "You need cameras in your account to start a subscription." I tried to cancel the CVR subscription and re-subscribe again. However, the same error message appears....

Did anyone have similar experience? I have already added the camera to my account and I don't know why it keeps showing the error message....

Re: Loss of CVR plan after reset the camera

jguerdat — Sun, 27 Jul 2025 14:31:54 GMT

It would seem that you need to cancel the existing subscription to CVR and then purchase a new one.

@JamesC , @ShayneS , @BrookeN is this expected behavior?

Re: Loss of CVR plan after reset the camera

BrookeN — Mon, 04 Aug 2025 14:29:37 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.