Camera not working since update

Jjmcg — Wed, 30 Jul 2025 15:21:36 GMT

My Arlo pro4 has been offline for 58 days , since I had to update it before I could get to view my camera , I followed the advice from support and deleted and tried to reinstall but have not been successful at doing this . I’m at a loss , they have told me to charge my battery but it has a charge of 84% but was told that being offline could have drained my battery but I don’t know how this could drain the battery . Now when I’m trying to charge the battery blinks then nothing . Has anyone any ideas how I can get my camera back online ? I had no problems before the new update that I was forced to do so I could get back onto my Arlo account . Thank you in advance

Re: Camera not working since update

StephenB — Wed, 30 Jul 2025 16:54:47 GMT

@Jjmcg wrote:

but was told that being offline could have drained my battery but I don’t know how this could drain the battery .

When offline, the camera is continually looking to reconnect. That can take quite a bit of power.

@Jjmcg wrote:

Now when I’m trying to charge the battery blinks then nothing .

Are you trying to charge the battery in a charging station? Or are you charging it in the camera.

If in the camera, what color is the camera LED that is blinking?

topic Camera not working since update in Arlo Pro 4

Camera not working since update

Re: Camera not working since update